Need help / advise please…
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Audiworld Junior Member
Joined: Aug 2002
Posts: 133
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Need help / advise please…
Two weeks ago I got my new A4. Last Saturday while doing my first detail washing I noticed in the middle of the hood a hardly oebut still” noticeable scratch of around 5 inches which by looking at certain angles looks like it was waxed-off (I can still see the swirl marks of the porter cable).
Do you guys think they will do something since the car was delivered two weeks ago and I just saw this?
Thanks for your help and advice!
Do you guys think they will do something since the car was delivered two weeks ago and I just saw this?
Thanks for your help and advice!
AudiWorld Member
Joined: Aug 2005
Posts: 169
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Re: Need help / advise please…[response]
What makes you think that the dealership wouldn't do the honorable thing? It's not uncommon to notice little defects once you take a new car home. Dealers take care of these problems all of the time. I don't see this as a big deal. Call your salesperson and tell them what you've noticed on the hood.
My daughter noticed a small scratch on the passenger-side rear door when I got my new A4 home, I telephoned my salesman a few days later to tell him, and his only question was when did I want the dealership to take care of it.
I say give the dealership a chance to make it right.
My daughter noticed a small scratch on the passenger-side rear door when I got my new A4 home, I telephoned my salesman a few days later to tell him, and his only question was when did I want the dealership to take care of it.
I say give the dealership a chance to make it right.
New Member
Joined: Sep 2005
Posts: 26
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Re: Need help / advise please…
What color is your car? Mine is a black one and I can see many small black bumps on the hood. These bumps make the hood not as smooth as I want it to be. I will call my salesman soon to discuss this. Wish me luck.
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Joined: Sep 2005
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Re: Need help / advise please…[response]
I brought my car home and drove it for a few days before i noticed that something/someone had brushed up against the driver's front wheel well...not only was there a series of scratches and scuffs, but it was hit hard enough to actually push in the quarter panel. I picked up the car at night and it was only noticable when the sunlight hit it the right way or you looked closely. The car had not been parked anywhere but my garage for the couple days so i knew it happened at the dealership...
The point of the story is when I called the sales manager of Laurel Audi in Westmont and told him, he said "bring it in" and they fixed it for me...no questions asked. I would guess it was over $1000 in paint/body work. In todays competitive world, some dealers will go out of their way to create some consumer loyalty. I would NEVER buy a new audi from anyone else as a result of what they did for me. So bring the car back and have them check it out...you may be surprised...
The point of the story is when I called the sales manager of Laurel Audi in Westmont and told him, he said "bring it in" and they fixed it for me...no questions asked. I would guess it was over $1000 in paint/body work. In todays competitive world, some dealers will go out of their way to create some consumer loyalty. I would NEVER buy a new audi from anyone else as a result of what they did for me. So bring the car back and have them check it out...you may be surprised...
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