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MMI 46.10 and BT telephone issues

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Old Jul 8, 2011 | 10:23 AM
  #1  
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Default MMI 46.10 and BT telephone issues

I've been having issues with the address book on my cell phone not syncing with the car, so having heard that the latest MMI upgrade, 46.10 or ZUG 864, addressed some telephone issues I thought I would install it. This upgrade includes two CDs, with the first used to update the firmware and software in the telephone module, and the second used to upgrade other modules on the car. What I found is that the first CD does nothing unless you've upgraded the telephone module hardware (shows up as HW-Index: H16 in the SWupdate).

For those of you out there that upgraded to 46.10 yourself, what happened when you tried installing the first CD (and what model year vehicle do you have)?

I'm currently thinking that I may need to replace the telephone module with the newer version. Does anyone have any wisdom to share on the difficulty and cost of this task?

Thanks!
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Old Jul 18, 2011 | 07:19 PM
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I unfortunately don't have knowledge to pass on about your issue directly but I am in the midsts of updating my MMI system to see if it will address quirks. I have all 3 updates from 3360, 4140, 4610 (4 discs total)

Like:
-Not reading the CD changer every other start up causing me to have to reboot the MMI system
-BT not picking up my phone book from my Blackberry 8530 (I probably have the same HW issue as you)
-Tons of missing menu items in the Car and Setup areas

But my question to you is...when you did your updates, did have your running while doing so? Will it affect anything adversely if I have the car running, instead of connecting a battery charger and having only the MMI system running? I read several blogs that recommended the car be off and not operate a single thing during the update, but most were Euro posters. Not sure if it had legal implications in their neck of the woods letting your car idle during this process.

I as an ex techie, I don't see how the engine or hvac system cause have anything to do with a multimedia interface...but I'm a noob so I could be wrong. Comments? Good luck with your issue, I think it will also help me to see what answers you get.
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Old Jul 25, 2011 | 11:47 AM
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Default Car running while performing updates?

Originally Posted by A6Nello
I unfortunately don't have knowledge to pass on about your issue directly but I am in the midsts of updating my MMI system to see if it will address quirks. I have all 3 updates from 3360, 4140, 4610 (4 discs total)

Like:
-Not reading the CD changer every other start up causing me to have to reboot the MMI system
-BT not picking up my phone book from my Blackberry 8530 (I probably have the same HW issue as you)
-Tons of missing menu items in the Car and Setup areas

But my question to you is...when you did your updates, did have your running while doing so? Will it affect anything adversely if I have the car running, instead of connecting a battery charger and having only the MMI system running? I read several blogs that recommended the car be off and not operate a single thing during the update, but most were Euro posters. Not sure if it had legal implications in their neck of the woods letting your car idle during this process.

I as an ex techie, I don't see how the engine or hvac system cause have anything to do with a multimedia interface...but I'm a noob so I could be wrong. Comments? Good luck with your issue, I think it will also help me to see what answers you get.
What version of MMI software are you currently running?

I've concluded that functionality problems are usually related to a hardware failure, and upgrading the MMI isn't likely to fix them. Regarding menu items not showing up in the MMI, a likely cause is that they don't exist in the version of software your car is running (hence, you need to upgrade the MMI) or that the options are not properly set (often requiring VAG-COM to change).

I've only performed the 3360 update to date, but have the 4610 update in hand and planning on applying it soon. Common wisdom is that you need to apply 3360, but can then jump to 4610, skipping 4140. I've heard some say that the 3360 intermediate step is no longer needed, but I think I'd apply it just to be safe (frying your MMI can cost several thousand dollars to repair).

I did not have the engine running when I applied the 3360 update, and would probably recommend against it (I can imagine how it might pose a problem, but don't know that to be a fact). Definitely DON'T install it while driving to work (search for a post relating to that sad story)!

Bottom line, connect a battery charger, turn off as many items on the car as possible, remove other CDs and ipods, don't have your phone paired with the car, and follow instructions to the letter.
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Old Jul 26, 2011 | 07:30 AM
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I ran my 2004 during both updates (3360 and 4610). No problems - I just turned all MMI connected systems (HVAC, etc.) off and didn't run any electrical devices during the update. All went well.
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Old Jul 28, 2011 | 07:19 PM
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Thanks for the wisdom!! I got all 4 discs from Audi, and did the update to 3360 the other day (did a lot of reading prior so I felt a bit more comfortable). Oddly enough I got one error (Not Ok) on the "Handyvorb2" line which represents the BT so I set to start the update again, I ran through all the menus to check and all seemed to have been updated. I think the reseting the MMI cleared that error. Anyway, I havent rushed to get up to 4140 yet. I'm waiting to see how stable the system is. So after 3 days it actually does seem to be running better. I have not had to reset it yet (knock on wood). It could be me, but the colors seem a little sharper and my sole reason for updating in the first place was the phone book not loading, that works now. My phonebook loads everytime my BT connects. Success!

I did however lose my battery meter (not surprised, read that happens). And I suspect you are right about the menus needing to be manipulated with a vag-com. Unfortunately I dont have one. Is it worth spending the cash for one? Can I coerce the dealer into doing it without being charged and arm? They seem to be charge happy!

I have to say these forums are amazing, and I have to thank you for your expertise. I'm currently working on a headlight issue

I'm trying a home remedy for an adaptive light error displaying. When I purchased the car, the cornering motor was replaced by the dealer (non audi). But I believe they didnt clear the code for the prior headlight error so shortly after the lights power up I get an error (intermittent, sometimes days). I know for a for a fact that it works, because it goes through its check at start up, and it swivels when I turn the wheel. It seems to get knocked out of range at a certain point, and the error pops up. and it stops working at the point. But...it resets and works at every start up. I took into to an audi dealer (jack daniels, NJ) and they hit me over the head $$ just to look at the damn thing and concluded its gonna set me back about $1500 for them repair (replace the whole lamp I'm sure). Plus replacing some bushings for another grand...insane!

I read up on clearing the codes and one suggestion was to unplug the battery over night, forcing the code to clear. So wish me luck! I will know if I need to hit the warranty tomorrow.
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Old Jul 29, 2011 | 10:03 AM
  #6  
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Originally Posted by A6Nello
Thanks for the wisdom!! I got all 4 discs from Audi, and did the update to 3360 the other day (did a lot of reading prior so I felt a bit more comfortable). Oddly enough I got one error (Not Ok) on the "Handyvorb2" line which represents the BT so I set to start the update again, I ran through all the menus to check and all seemed to have been updated. I think the reseting the MMI cleared that error. Anyway, I havent rushed to get up to 4140 yet. I'm waiting to see how stable the system is. So after 3 days it actually does seem to be running better. I have not had to reset it yet (knock on wood). It could be me, but the colors seem a little sharper and my sole reason for updating in the first place was the phone book not loading, that works now. My phonebook loads everytime my BT connects. Success!
Interesting that your 3360 upgrade fixed your Bluetooth problems, whereas it seemed to break my BT (as per several postings in the A6 forum). What year car do you have?

Originally Posted by A6Nello
I did however lose my battery meter (not surprised, read that happens). And I suspect you are right about the menus needing to be manipulated with a vag-com. Unfortunately I dont have one. Is it worth spending the cash for one? Can I coerce the dealer into doing it without being charged and arm? They seem to be charge happy!
You can restore the battery meter using VAG-COM (search the forums for specific instructions). VAG-COM is an invaluable diagnostic tool, and also allows one to adjust many settings not available in the car's MMI menu. I would heartily recommend you purchase one if you intend to keep your car for any length of time. But get the original from Ross Tech, not some cheaper knock-off that won't work as well. It will pay for itself in the savings from the first few times you don't have to go to the dealer to diagnose a problem.


Originally Posted by A6Nello
I have to say these forums are amazing, and I have to thank you for your expertise.
I've found this forum to be invaluable when it comes to diagnosing problems with my car. It astounds me how knowledgable many of the members are. Thanks to all!
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Old Jul 29, 2011 | 10:45 AM
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Default My experiences/input

Like the first reply (the one below these), I did the 3360 and 4140 updates with the car running IIRC. My first attempt to install one version failed, which I found was simply failing to unplug the iPod from AMI; wasn't documented as an issuer back then. Re-ran the update w/ iPod disconnected and no issues. I have the disks but haven't done 4610 so far. The instructions for 4610 confirm I don't have the suspect phone module, so I didn't have much reason to...until Modest W12's recent posting about the MPH center display suggested maybe that comes in via 4610.

Yes, battery display is resettable in VAG COM, though in my case I didn't loose it along the way for whatever reason.

Having read the 4140 Audi supplemental notes in the brief time they were posted (and then got pulled down), part of 4140 dealt with bluetooth compatibility issues with a variety of phones. Presumably the same tweaks are in 4660, but if you went just to 4140 for any reason, folks with bluetooth compatibility issues might find relief.

Last edited by MP4.2+6.0; Jul 29, 2011 at 10:49 AM.
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Old Jul 29, 2011 | 10:59 AM
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Default Battery meter; adaptive lighting error

Battery meter: resettable via VAG-COM as already noted in thread. There is a separate TSB for this issue, so yes dealer should be able to do that one tweak (or do under warranty if your car is still under factory warranty--sounds like not if your adaptive issue isn't covered).

Adaptive: This will end around to another reason to get a VAG-COM, or at least access to one. From the issue you mention, I wonder if it might be the steering positioning sensor as another possibility. That can kick on the warning lights too connected to headlight use; happened in mine. The steering position sensor on which adaptive relies as an input was at fault--sensor is in the steering column assembly. VAG-COM would give you much better data here on this and other issues. If you are in a major metropolitan area you may find other helpful users who will share; there is a list somewhere on line for that as well. You will need the newer CAN compatible one; guys with older Audis may be using the prior version.

Originally Posted by A6Nello
I did however lose my battery meter (not surprised, read that happens). And I suspect you are right about the menus needing to be manipulated with a vag-com. Unfortunately I dont have one. Is it worth spending the cash for one? Can I coerce the dealer into doing it without being charged and arm? They seem to be charge happy!

I have to say these forums are amazing, and I have to thank you for your expertise. I'm currently working on a headlight issue

I'm trying a home remedy for an adaptive light error displaying. When I purchased the car, the cornering motor was replaced by the dealer (non audi). But I believe they didnt clear the code for the prior headlight error so shortly after the lights power up I get an error (intermittent, sometimes days). I know for a for a fact that it works, because it goes through its check at start up, and it swivels when I turn the wheel. It seems to get knocked out of range at a certain point, and the error pops up. and it stops working at the point. But...it resets and works at every start up. I took into to an audi dealer (jack daniels, NJ) and they hit me over the head $$ just to look at the damn thing and concluded its gonna set me back about $1500 for them repair (replace the whole lamp I'm sure). Plus replacing some bushings for another grand...insane!

I read up on clearing the codes and one suggestion was to unplug the battery over night, forcing the code to clear. So wish me luck! I will know if I need to hit the warranty tomorrow.

Last edited by MP4.2+6.0; Jul 29, 2011 at 05:13 PM.
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Old Jul 29, 2011 | 11:13 AM
  #9  
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Default

Originally Posted by A6Nello
I unfortunately don't have knowledge to pass on about your issue directly but I am in the midsts of updating my MMI system to see if it will address quirks. I have all 3 updates from 3360, 4140, 4610 (4 discs total)

Like:
-Not reading the CD changer every other start up causing me to have to reboot the MMI system
-BT not picking up my phone book from my Blackberry 8530 (I probably have the same HW issue as you)
-Tons of missing menu items in the Car and Setup areas

But my question to you is...when you did your updates, did have your running while doing so? Will it affect anything adversely if I have the car running, instead of connecting a battery charger and having only the MMI system running? I read several blogs that recommended the car be off and not operate a single thing during the update, but most were Euro posters. Not sure if it had legal implications in their neck of the woods letting your car idle during this process.

I as an ex techie, I don't see how the engine or hvac system cause have anything to do with a multimedia interface...but I'm a noob so I could be wrong. Comments? Good luck with your issue, I think it will also help me to see what answers you get.
as far as ur missing menu items. u need to go the MMI hidden menu by holding CAR+SETUP at the same time (if u didnt already) ... if the option is not available. u need to activate it Via VagCom.... whatever u do once ur in there DO NOT CLICK/PRESS BOOTLOADER good luck
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Old Jul 29, 2011 | 08:34 PM
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Originally Posted by subit0
Interesting that your 3360 upgrade fixed your Bluetooth problems, whereas it seemed to break my BT (as per several postings in the A6 forum). What year car do you have?

I was surprised it worked! I read that it depends on the type of phone you may have. In my case a a fairly recent blackberry curve, I didn't expect it to work because it linked to a work email server. The amount of data it sends to the MMI may cause it to not work. I guess I got lucky! I have a 2005 A6. No Nav so I used to the standard CD-ROM.


You can restore the battery meter using VAG-COM (search the forums for specific instructions). VAG-COM is an invaluable diagnostic tool, and also allows one to adjust many settings not available in the car's MMI menu. I would heartily recommend you purchase one if you intend to keep your car for any length of time. But get the original from Ross Tech, not some cheaper knock-off that won't work as well. It will pay for itself in the savings from the first few times you don't have to go to the dealer to diagnose a problem.

That's good news, it seems as though I will most likely have to invest in this unit. I am already disappointed at the results from my first dealership experience. I will be notifying AOA to see if I can recoup the cost of my last visit. I fixed the last issue myself with a forum, and 10mm wrench. While the dealer, stated a laundry list of problems that seemed to be made up. And I'm no mechanic, I assure you!


I've found this forum to be invaluable when it comes to diagnosing problems with my car. It astounds me how knowledgable many of the members are. Thanks to all!
Completely agree, cheers!!
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