A6 / S6 (C6 Platform) Discussion Discussion forum for the C6 Audi A6 produced from 2004-present and Audi S6 produced from 2007 - 2011

USB Issue Warranty Issue

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Old Feb 1, 2024 | 01:11 PM
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smt121's Avatar
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Default USB Issue Warranty Issue

I have 2022 A6. One of the usb ports stopped working. I tried different connection wires to make sure that it was not the charging wire. I discovered that the usb connector was pushed back. Audi said that it is my fault and that it is not covered by a warranty. I appealed to no avail. The dealer said he would fix for $1900. I said no. They also told me the part is $788. A interior car dealer said the part is lessthan a third and he would fix it for less than 20% of the what the dealer wanted to charge. The regular Audi warranty coverage was therefore terrible. The dealers prices were anywhere from 3x to 5times the price of nondealer. Ridiculous!

HAs anyonone else had usb issues or warranty issues
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Old Feb 1, 2024 | 07:24 PM
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Originally Posted by smt121
I have 2022 A6. One of the usb ports stopped working. I tried different connection wires to make sure that it was not the charging wire. I discovered that the usb connector was pushed back. Audi said that it is my fault and that it is not covered by a warranty. I appealed to no avail. The dealer said he would fix for $1900. I said no. They also told me the part is $788. A interior car dealer said the part is lessthan a third and he would fix it for less than 20% of the what the dealer wanted to charge. The regular Audi warranty coverage was therefore terrible. The dealers prices were anywhere from 3x to 5times the price of nondealer. Ridiculous!

HAs anyonone else had usb issues or warranty issues
Yes! I am in the Midst of arguing with my local Audi dealer. I have the platinum coverage plan. 2021 Audi usb port fell into console no excessive pressure was used. I found one exclusion that said cell phones weren't covered but it didn't say cell phone ports/ charging. If I win I'll let you know what happens! I'm so annoyed for an almost 40,000 car the USB cable shouldn't just call into the console.
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