Did anyone else see this Recall?
The recall applies to 2009 MY A3, TT and TT Roadster models equipped with S tronic transmissions during that production window. A very limited number of 2010 MY A3 cars equipped with S tronic transmissions are also affected. More than a quarter of the cars involved in the recall, or 667, are in dealer stock or at delivery ports. They will be inspected before sales to customers.
Some customers with the affected vehicles have experienced illuminated warning lamps in the dashboard, and in rare instances, reported that the transmission went into "neutral." This issue can be caused by a temperature sensor connection to the transmission that was insufficiently crimped by the parts supplier.
In the coming weeks, owners of the affected vehicles will be contacted by Audi of America to schedule an appointment at their local dealer to have their vehicle inspected and repaired, if necessary.
Customers who have questions or concerns should contact the Audi Customer Relations Campaign Help Line at 1-800-253-AUDI (2834).
VW DSG Transmission Problem Leads to Recall
By Christopher Jensen
Volkswagen is recalling 13,500 of its 2009 and a few 2010 models because of a problem with its fast-shifting DSG automatic transmission. The vehicles covered are the Jetta, Jetta SportWagen, GTI, and Eos built between September 2008 and August 2009.
“A small number of these may be affected by a faulty temperature sensor in the DSG transmission,” Volkswagen said Thursday. “Failure of the temperature sensor could result in illuminated warning lamps in the dashboard, and in rare instances the transmission may shift into neutral.”
In July the National Highway Traffic Safety Administration began a defect investigation into the DSG on those models after consumers complained to the agency about a loss of power while driving. That investigation covered 2008 and 2009 models. Rae Tyson, a N.H.T.S.A. spokesman, said the investigation would not be closed until the agency is sure there is not a problem with the 2008 models, too. However, Thomas Wegehaupt, a spokesman for VW, said the automaker has determined the 2008 models do not have the problem.
VW and Audi Issue Recall for DSG Transmission
As our sister site InsideLine has reported, VW and its uptown cousin Audi have issued a voluntary joint recall for some vehicles equipped with the DSG automated-clutch manual transmission ("S-Tronic" in Audi-speak). Both carmakers have stated that a faulty temperature sensor could light up a warning light in the instrument panel, and in rare cases, the transmission could shift into neutral. About 13,500 VWs and 2,500 Audis have been affected.
Though a recall notice has yet to be posted by NHTSA (safercar.gov), both carmakers have said that they will contact owners of the affected vehicles in the coming weeks to have their vehicles inspected and repaired. Owners of these models may also call Volkswagen at (800) 444-8982 or Audi at (800) 253-2834 if they have any questions.
Affected Vehicles:
VW: 2009-2010 Jetta, Jetta SportWagen, GTI and Eos.
Audi: 2009 A3, TT and TT Roadster
Love it when the media gets their hands on this stuff. My favourite part it where she says "...but Volkswagen didn't issue this recall until Good Morning America started asking questions."
These flippy flappy piddly things are surely a waste of time, arent they? - Oops, have I upset anyone?
Trending Topics
FOR IMMEDIATE RELEASE
Aug 28, 2009
Volkswagen Group of America Announces Customer Service Program
HERNDON, Va., Aug. 28 /PRNewswire/ -- Volkswagen Group of America, Inc. (VWGoA) today announced it would initiate a new customer service program to address concerns raised by its customers with certain Direct Shift Gearboxes (DSG(®)) in Volkswagen and Audi models, and to affirm its confidence in the sophisticated technology represented by those components.
"Safety, customer satisfaction, quality and long-term reliability are top priorities at Volkswagen and Audi. We have been studying the symptoms customers have reported, and are working closely with the NHTSA," said Stefan Jacoby, president and CEO, VWGoA. "We listened to our customers' concerns, and are taking action to address them. We are focused on taking all the appropriate actions to ensure the complete satisfaction of our existing customers."
This new comprehensive service program affects a limited number of model years 2007-2009 Volkswagens and Audis. Covered models are the Volkswagen R32, Jetta, Jetta SportWagen, GTI, Eos, as well as Audi A3 and TT.
Some customers have reported transmission performance issues under certain driving conditions. This was due to a faulty component inside the Mechatronic unit within a limited production range. VWGoA will repair or replace the components in the transmissions of approximately 43,000 Volkswagens and 10,300 Audis at no charge to the vehicles' owners. Additionally, VWGoA will reimburse customers who have had this repaired at their own expense.
The company has begun increasing the parts supply to expedite this customer service program. As the parts become available, owners of the affected vehicles will be contacted to schedule an appointment at their dealer. The company will make loaner vehicles available at no charge.
In the meantime, owners who may have experienced problems with their transmissions are requested to contact their dealers or the Audi/Volkswagen toll-free customer service numbers (see below).
This new customer service program is unrelated to a voluntary safety recall that VWGoA announced August 20. Under that recall, VWGoA is replacing a faulty temperature sensor in a separate and smaller group of vehicles. (The earlier action addresses a potential for a faulty temperature sensor to cause the transmission to shift into neutral while the vehicle is being driven.)
The company will extend its New Vehicle Limited Warranty to cover the DSG(® )transmissions affected by the customer service program and the voluntary safety recall. This extended warranty is for 10-years/100,000-miles, transferrable to subsequent owners.
VWGoA is confident these actions will address issues noted by owners of the affected Volkswagen and Audi models. The DSG(®) gearbox is an industry leading technology that combines the fuel economy of a manual gearshift with the automatic shifting capacity of an automatic transmission.
Customers who have questions or concerns should call the Volkswagen Loyalty Center at 1-800-444-8982 or the Audi Customer Relations Campaign Help Line at 1-800-253-AUDI (2834)
SOURCE Volkswagen Group of America, Inc.
Bringing Audi to Life for Audi Fans




