Problem with VAGCOM.

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Dec 29, 2005 | 11:12 PM

j31izzle

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Problem with VAGCOM.

I had no problems with VAGCOM nor my comp until today when I could not log channels above 25, when I discovered that my copy has somehow deactivated. I purchased a copy of the full version in Sept. and now I can't activate it.

I have the Activation code from Linda corresponding to the serial number I sent to Ross-Tech but putting that activation code on the copy of the expired VAGCOM gives an invalid error that it does not match to the serial number.

What do I do? I need to reformat my comp but what info does Ross-Tech need so that I can reactivate it after reformat.

Thanks,
Alen

Dec 30, 2005 | 05:20 AM

~~Uwe@Ross-Tech.com~~

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If you feel you need to reformat,

and VAG-COM has becoem de-activated, chances are the two conditions are related. So long as you're using the same PC, it shouldn't be a big deal. Some links for your persual:

http://www.ross-tech.com/vag-com/faq_5.html

http://www.ross-tech.com/vca/short-form.html

-Uwe-

Dec 30, 2005 | 07:41 AM

j31izzle

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the thing is i can't deactivate it.

i still haven't reformatted and vag-com has become deactivated.

i still have the same application file.

if i don't deactivate it, reformat the computer and use this same application file to install vagcom can i use the same activation code i have in email?

Dec 30, 2005 | 08:14 AM

~~Uwe@Ross-Tech.com~~

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After you reformat you'll need to request a new activation,

using the form at the link below.

-Uwe-<ul><li><a href="http://www.ross-tech.com/vca/short-form.html">http://www.ross-tech.com/vca/short-form.html</a</li></ul>

Jan 1, 2006 | 04:02 PM

j31izzle

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ok I reformated the laptop and this is the email from Linda..

Hello -

I am sorry but this serial number does not decrypt as the same PC that you had previously registered with us. Please send us a deactivation for the earlier copy of VAG-COM and we will be happy to send you a new activation code.

For more information on deactivations, please see this link from our FAQ:

http://www.ross-tech.com/vag-com/faq_5.html

You will find detailed instructions on how to deactivate at the bottom of FAQ entry, question number 5.2.

Best Regards,

Linda Ross
Ross-Tech LLC

This is the same laptop that I had vagcom on before. So how can we solve this issue?

Jan 1, 2006 | 05:13 PM

~~Uwe@Ross-Tech.com~~

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Linda does not read Audiworld, and ..

you gave no explanation whatsoever when you filled out the form. Yet the form clearly states:

"If this is not your first request for an activation code and you are not supplying a de-activation code, you must provide a detailed explanation here."

OTOH, the boiler-plate response you got wasn't really the correct one for this situation, and for that I apologize.

Check your e-mail again.

-Uwe-