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Good news - tire was replaced at no cost to me under my Road Hazard coverage. Not so good news, the service tech mounted the tire rotating wrong direction! Noticed this after I got home yesterday!
Dealership is an 1:20 away, so I'll have my tire shop remount/balance.
Notice the big arrow that identifies correct rotation? 😔
To their credit, and in true Audi Customer Care fashion; I received a call from both my service advisor and the service manager apologizing for the "inexcusable mistake". The manager offered to send someone to pick up the car, drive it back to dealership, correct the tire rotation, and drive it back to my home. That is great, but would also put 140 miles on my Q. Also, by then I had already been to my local tire shop and had the tire changed.
07-22-2015, 04:33 AM
