markbradford

I emailed Gary over a month ago and asked him what the price was on R38 wheels in 17" form was and he quoted me $189. Three weeks later I realized that Ronal supposedly offers a 20% discount to QCUSA members. I called Gary and he stated that the price was $189, period.

I emailed the president of the Quattro Club informing him that Gary wouldn't honor the discount, and he assured me that Gary would respond within a few days. Well respond he did.

He emailed me telling me that I should be happy to get teh wheels for $189 because they would go for over $300 from a dealer. In fact, he said - my discount was over 50% because of this!!! He even finished the email by telling me my attitude was innapropriate.

Do you guys think this is the proper way to treat a customer, with such unethical pricing? He's luck I even called him in the first place after all of the Gary@Ronal horror stories I've read here!!!

Pleas post your Ronal stories below - I'd like to send a list to the Quattro Club.
Thanks!<ul><li><a href="https://forums.audiworld.com/a4/msgs/1401872.phtml">please list your story!</a></li></ul>

paul_858

just the attitude he carries with him on the forums here.

bugbbq

Ronal makes wheels for Audi?

markbradford

A search of "Gary Ronal bad service" just yielded countless bad experiences. :-/

CharlieGSanD

my personal opinion after seeing how gary handles himself.... both on the forums &amp; with how customers are treated

Pat

It just gets funnier every time, ya know?

Htown5vGT

Doesnt ronal have any other salesman? I would buy from them if they had better sales people.

markbradford

I would have fired him years ago - he is hurting sales badly.

Pelican Pete

I really like the style of the R28 wheel. And in 16" it will fit over my Porsche calipers.

I bought a set from Gary a few months ago, but because of a lack of communication, I ended up getting the wrong wheels. (I did not know this at the time, but the A4 and S4 wheels are slightly different. The S4 wheels have thinner spokes for additional brake clearance.)
Gary offered to take the wheels back, even though they were already mounted on the car. (I got the wheels before I got the brakes.)

When I considered the cost of dismounting the tires and shipping, it was actually easier to just sell the wheels locally. So I did that, and then Gary gave me a break on the price for the CORRECT wheels.

I do not blame him for the confusion. But I am very grateful that he took good care of me.

As an aside... We expect our public officials to be examples of behavior, and we are dismayed when they act any less than exemplarary. We have come to expect the same from salesmen -- because there are SO MANY salesmen out there who kiss a$$ to make a sale.
Well Gary is not one of those people. He is not a politician, and he is not a typical salesman.
He is a real person. He has gotten such a bad rap on this forum that when people do call him for wheels, they are alredy going in with a negative attitude, and Gary will respond in kind.

But if you present yourself professionally you might be surprised to learn that Gary is not all that bad. I would certainly buy from him again.

And Mark -- $189 is the Quattro Club discounted price for 17" wheels.

Just my $0.02,
Peter

markbradford

Then in effect the QC discount is just bait and switch advertising.

I was EXTREMELY polite to Gary, despite the fact that he was obviously evading my questions regarding pricing. If you'd like I can forward you the email exchange.