warranty problems
09-23-2003, 07:46 AM
#1
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warranty problems
My 3.0 sport cab CVT is 9 months old now and has been booked in to have the following issues addressed.
power steering pump squeel - known from day one.
hood rattles/squeeks around top of windows - most annoying.
concert stereo CD volume dies and radio does not stay on preset station.
suspension seems rather loose and trashy, not as solid as it used to be.
engine mis-fire and seemingly lumpy running (3.0 litre)
any one else experienced similar, would be interested to hear. I am in the UK.
power steering pump squeel - known from day one.
hood rattles/squeeks around top of windows - most annoying.
concert stereo CD volume dies and radio does not stay on preset station.
suspension seems rather loose and trashy, not as solid as it used to be.
engine mis-fire and seemingly lumpy running (3.0 litre)
any one else experienced similar, would be interested to hear. I am in the UK.
09-23-2003, 11:45 AM
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Re: warranty problems
Mole,
I can relate to the rattles/squeaks -- mine are located inside the map light region and around the top of windows. These noises are most likely exaggerated by our sport suspensions. Do non-sport owners complain of squeaks/rattles in their cars? Aside from the annoying symphony and trashy ride over rough roads, I'm fortunate to report no mechanical/electronic problems at 6000 miles.
NYCab
I can relate to the rattles/squeaks -- mine are located inside the map light region and around the top of windows. These noises are most likely exaggerated by our sport suspensions. Do non-sport owners complain of squeaks/rattles in their cars? Aside from the annoying symphony and trashy ride over rough roads, I'm fortunate to report no mechanical/electronic problems at 6000 miles.
NYCab
09-23-2003, 11:54 AM
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Re: warranty problems
I have no squeaks whatsoever, and she still drives like a dream, but I do have that noise from the power steering. Doesn't happen often enough to make a special trip to the dealer. WILL mention it at the 10K maintenance appointment.
penny
penny
09-23-2003, 12:39 PM
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Re: warranty problems
The issue with the steering wheel is some kind of rubber ring in the mechanism (I dont remember what they called it - I'll try and find the schedule) - they replaced mine and it's been fine ever since.
09-23-2003, 03:19 PM
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Re: warranty problems
Hampshire_cruiser, what problems have you experienced? My windows rattle and so do the sun visors. Also I believe we bought ours from the same dealer, what issues do you have with them?
09-23-2003, 05:18 PM
#7
How to fix most rattles
I had several rattles in my car and all are remedied. I posted my experiences before but it seams there are some new drivers, so here are my solutions once more:
- 'Rice Crispies' type rattles where side windows meet the roof: Your dealer needs to move the position of the windows up a notch. It's an adjustable setting that the maintenance people didn't know about till I threatened to return the car if the rattles weren't addressed.
- Rattle around the sun visor area: This you can do on your own. Buy adhesive pads and stick them on or opposite to your sun visors (see image below).
<img src="http://pictureposter.audiworld.com/22060/pads_v01.jpg">
I bought a set of inexpensive adhesive Velcro squares from a drug store and used only the soft part.
Those seem to be the most common rattle problems. Hope it helps!
- 'Rice Crispies' type rattles where side windows meet the roof: Your dealer needs to move the position of the windows up a notch. It's an adjustable setting that the maintenance people didn't know about till I threatened to return the car if the rattles weren't addressed.
- Rattle around the sun visor area: This you can do on your own. Buy adhesive pads and stick them on or opposite to your sun visors (see image below).
<img src="http://pictureposter.audiworld.com/22060/pads_v01.jpg">
I bought a set of inexpensive adhesive Velcro squares from a drug store and used only the soft part.
Those seem to be the most common rattle problems. Hope it helps!
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09-23-2003, 08:16 PM
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Re: warranty problems
I've had a slight rattle by the air conditioning controls but that happened in cold temps only. The window rattles I think are addressed by the following posts although I have yet to have a problem at 10,000 miles. The misfiring is due to the ignition coils which are on a recall from Audi. Check with your dealer about this--1.8T (Audi/VW), 2.8 VW, and 3.0 Audis are on the recall list.
I'm sorry to hear of others problems, I have my reservations about the quality of Audi. Although my Cab is doing fine, my former 2002 Allroad was a piece of pooh. Audi recognized this and refunded me my money. Their customer service ( Burlingame, California and Palo Alto, California dealers) was exceptional.
Good luck to you !
I'm sorry to hear of others problems, I have my reservations about the quality of Audi. Although my Cab is doing fine, my former 2002 Allroad was a piece of pooh. Audi recognized this and refunded me my money. Their customer service ( Burlingame, California and Palo Alto, California dealers) was exceptional.
Good luck to you !
09-24-2003, 01:46 AM
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FAO Juan Pablo - Re: warranty problems
Juan
Everytime the car goes in for warranty work they damage the car. The time before last it was reversed into the bushes by the workshop and scratched the left front edge of the bootlid and top of the nearside rear quarterpanel.
The car has had the new steering rack just fitted and the car was damaged again and it now drifts to the left, something it never did before.
The 'A' pillar trim has been fixed 4 times now and even replaced for a modified one, yet still rattles. The gear selector still rattles, the rear panels still rattles (also been replaced), there are knocks under the car which they can never hear, so therefore can not fix. The driver seat back rest creaks, plus the other little squeaks that come and go depending on temperature.
They just don't seem to give a toss and when I flew at them over the latest damage they said "I think I can sense anger" too bloody right you can I said. After all I paid in full "cash" and its not a company car - how would you feel - Silence, they couldn't say anything.
I think I am going to have to go in and speak with there general manager directly.
I am seriously pissed off. This is my first and LAST audi EVER. My previous car was a Seat Leon and it cost a third of the price and it was utterly and totally fault free and the dealers were superb. I so regret selling it.
How have you been treated?
Everytime the car goes in for warranty work they damage the car. The time before last it was reversed into the bushes by the workshop and scratched the left front edge of the bootlid and top of the nearside rear quarterpanel.
The car has had the new steering rack just fitted and the car was damaged again and it now drifts to the left, something it never did before.
The 'A' pillar trim has been fixed 4 times now and even replaced for a modified one, yet still rattles. The gear selector still rattles, the rear panels still rattles (also been replaced), there are knocks under the car which they can never hear, so therefore can not fix. The driver seat back rest creaks, plus the other little squeaks that come and go depending on temperature.
They just don't seem to give a toss and when I flew at them over the latest damage they said "I think I can sense anger" too bloody right you can I said. After all I paid in full "cash" and its not a company car - how would you feel - Silence, they couldn't say anything.
I think I am going to have to go in and speak with there general manager directly.
I am seriously pissed off. This is my first and LAST audi EVER. My previous car was a Seat Leon and it cost a third of the price and it was utterly and totally fault free and the dealers were superb. I so regret selling it.
How have you been treated?
09-24-2003, 07:39 AM
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"Lemon Law" in the UK?
Hampshire_Cruiser,
Very sorry about your experiences. In New York State, we have a New Vehicle Lemon Law which states that the consumer has the right to return a vehicle (18,000 miles or less, 2 years or less from the date of purchase) if the dealer fails to fix the same problem after 4 attempts or more. Is there something equivalent in the UK that you can exercise?
NYCab
Very sorry about your experiences. In New York State, we have a New Vehicle Lemon Law which states that the consumer has the right to return a vehicle (18,000 miles or less, 2 years or less from the date of purchase) if the dealer fails to fix the same problem after 4 attempts or more. Is there something equivalent in the UK that you can exercise?
NYCab