Potomac-Greg

The dealership where I bought the car has a free loaner policy. And their loaners are all C-class Benz. So I have a 2005 C280 4matic. It is a very nice loaner, but it sure makes me appreciate the C32! I didn't think you could make a single car platform perform so radically differently.

I came to the service rep with a short list (typed) of issues to look at, including a clunk in the front suspension. I have an AllData subscription so I know that there is a Technical Service Bulletin for this issue. So my list notes that there is a "TSB" on this issue.

The service rep gets to that item and says, "TSB. Now what does that stand for?" I explain, "Technical Service Bulletin."

Now, am I to believe that a service rep doesn't know what a TSB is, or was he testing to see if I knew?

f3d

i know audi and MB call the warranty repair history on a vehicle completely different things... benz seems to like to create names for these kinds of things. still, thats kind of n00bish on his part.

NoProblem

or maybe you're just more experienced than he is! You've certainly gone through a few issues...

CEB

...while MB may call it froozlegibber is their database, it is still a TSB and their tech better know what it is......

f3d

you think dealership employees ever hear about ntsb from MB USA? everything is passed down the corporate ladder to the peons and they take it for gods word.