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Old Aug 4, 2015 | 12:50 PM
  #21  
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Default My 2016 A6 also requires new PIN login every time for online destinations

I just jumped on this thread as I too have noted that when I go to access my "online destinations," it requires a PIN even time -- when my 2014 did not. I consider this to be beyond obnoxious as I use the GoogleMaps "Send to Car" feature frequently and consider it one of the more valuable functions of the MMI.

Although I have not yet addressed with AoA or my dealer, I find the inconsistent responses others have receive to be quite troubling. The claim that somehow the PIN re-entry prevents other drivers from seeing your online destinations in laughable -- like some rogue driver is going to your secret hideout without your knowledge. Your favorite destinations that are saved in MMI are accessible by anyone (valets, for example) and unlike some other makes, Audi does not require a passcode to gain access to these for security purposes. So that answer does not wash.

I have also experienced the same issue that one of you noted about the street number not properly loading in from an online destination, even when it was a simple address... I seem to have the transmitted entry load the phone number first into a 4 line duplication and then no street address. I will experiment more to see if I can recreate this or if there is any pattern. You can't tell me that is anything other than a technical error. Again, I never had that problem with my 2014.

I haven't had as much time to investigate this as some of you, but strongly suggest that AoA needs to be held accountable for a fix for these flaws.
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Old Aug 5, 2015 | 06:21 PM
  #22  
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I agree; Audi needs to address the issue and may do so in a software update. I am certain enough people moving from the original system to the new system will complain and think it is not operating correctly. What I have found when it comes to dealers is they are not fully up to speed on all of the technology these cars have. There has been more than one occasion where I showed them what to do when it comes to the MMI.
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Old Aug 5, 2015 | 07:25 PM
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Interesting that Audi didn't think this "security feature" was important in the tens of thousands of U.S. Audi Connect MY2012-2015 cars sold until now with the MY2016. Very annoying I'd bet to have to enter the pin every time.
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Old Aug 6, 2015 | 03:08 AM
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Originally Posted by sellinrain
I just jumped on this thread as I too have noted that when I go to access my "online destinations," it requires a PIN even time
My new 2016 does his too. FWIW, I never have to enter a PIN to get my "regular" AudiConnect features to work--just the online destinations feature. It is a PITA and I've resorted to keeping a copy of my PIN in my car. Fortunately I don't use the online destinations feature much.

Last edited by Maui19; Aug 6, 2015 at 05:02 PM.
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Old Aug 6, 2015 | 02:29 PM
  #25  
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Well I'd like for Audi to get on this asap. As new and existing Audi owners, we expect to be able to utilize full functionality of what our vehicles have to offer. I therefore expect for them to also provide another 3 month trial. If the software isn't working as should or to our liking, I think we are deserving of an extension. It would have been one thing if this had been a updated feature made clear by AofA and our respective SA but it wasn't. The various responses by each of these respective parties says that it was an issue Audi was never aware of

Last edited by gema7; Aug 6, 2015 at 02:31 PM.
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Old Aug 8, 2015 | 02:55 AM
  #26  
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Originally Posted by gema7
Well I'd like for Audi to get on this asap. As new and existing Audi owners, we expect to be able to utilize full functionality of what our vehicles have to offer. I therefore expect for them to also provide another 3 month trial. If the software isn't working as should or to our liking, I think we are deserving of an extension. It would have been one thing if this had been a updated feature made clear by AofA and our respective SA but it wasn't. The various responses by each of these respective parties says that it was an issue Audi was never aware of
That a service advisor didn't know about it or that Audi made a software change (they can without notice) isn't the issue, it's that Audi decided to add a security feature. An annoying one for sure, but it doesn't change the functionality of the system. Rather than them providing another free trial (which doesn't remove the need for the pin), they could reverse the pin requirement in an MMI update.
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Old Aug 8, 2015 | 06:34 PM
  #27  
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Originally Posted by snagitseven
That a service advisor didn't know about it or that Audi made a software change (they can without notice) isn't the issue, it's that Audi decided to add a security feature. An annoying one for sure, but it doesn't change the functionality of the system. Rather than them providing another free trial (which doesn't remove the need for the pin), they could reverse the pin requirement in an MMI update.
I agree, neither of those scenarios is the actual issue. But when audi owners question this as an issue, there should be a solid answer. There should be no discrepancy between wether this is a software change/security feature, a sim card issue, or a non-existent issue at all (What my SA told me). Im probably a month and a half to two months into my free subscription. I believe it is a three month trial over all. Now having to enter a pin each time doesn't disable the functionality of the system but it still does cripple functionality. I, and what I believe to be most in this thread, will not exert the time and or effort into entering a pin each and every start-up because it doesn't make logical sense, and for me, isn't economical time wise. Now maybe I'm being a stickler, but if there is a feature that cripples functionality I not only expect for that feature to be altered but also expect to be compensated in some fashion. I agree that the pin requirement should be reversed, but if its reversed when I'm out of trial then that defeats the purpose of the trial. Had this feature been one included in existing audi models, I would have nothing to say or complain about but thats not the case. I don't expect to have to deal with annoying functions after paying this price point for a vehicle. I also don't believe anyone in here would want to continue paying for the audi connect service if this "feature" persists. Anyway, those are my 2 cents. I will now step off my soap box
It occurred to me that maybe I should share I'm a fairly young guy and this is my first audi. One of the things that attracted me most to the A7, other than the aesthetics, was what the MMI system offered functionality wise in comparison to its competitors. So maybe this ordeal strikes a larger chord for me than you seasoned audi owners.

Last edited by gema7; Aug 8, 2015 at 06:49 PM.
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Old Aug 8, 2015 | 09:21 PM
  #28  
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I can understand your frustration but I thought the PIN was required only when utilizing the "send to car" feature. If true, all of the the other functions including online search, Google Earth overlay, wifi hotspot, news, gas stations, events, weather, etc. are unaffected by the PIN issue.

Audi, as with all other brands, is not perfect. I've seen complaints about MMI software updates, electric steering, transmission shifts, seats, wind noise, tires, and on and on. Not everyone has either been affected or finds the shortcomings bothersome. Audi has responded to some of the more important ones but mostly smaller ones have not been addressed.

As I think you will find in time, many initially aggravating things are not that important in the whole scheme of things and eventually can be overlooked. Most of us love our Audis and are willing to live with the smaller, sometimes irritating bits and still enjoy our cars. It's all a matter of priorities and perspective.

Hopefully you will come to ignore the imperfections and enjoy the other few dozen things that make your car great. And in the meantime, perhaps Audi will update the MMI down the road and eliminate the My Destinations PIN requirement.
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Old Aug 9, 2015 | 07:01 AM
  #29  
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Def agree. It is surely a minor issue. Weather, gas, and news function, have not worked for me without having to re-enter the pin. Thats at least been my experience
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Old Aug 9, 2015 | 11:26 AM
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Originally Posted by gema7
Def agree. It is surely a minor issue. Weather, gas, and news function, have not worked for me without having to re-enter the pin. Thats at least been my experience
MY 2016 doesn't require a PIN to use those functions--only when downloading online destinations.
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