75k Service. Did the Tech do everything right?
Thread Starter
Audiworld Junior Member
Joined: Oct 2010
Posts: 27
Likes: 0
Looks like the timing belt kit was the only thing completed on the car.
Per my invoice it shows a complete 75k service and when I called I specifically asked if all of the service on the 2006 scheduled maintenance service interval doc from Audi was included and I was assured it was. I specifically asked them about both belts, fluids and lube and received a "Yes sir."
Check this out, in my service book the dealer marked and stamped all of the items as completed including lubing the hinges, sunroof, wiper arms, etc. And None of it was done. I am wondering if they looked at a single thing. The sunroof is so badly filled with grit and dry it is pathetic.
To make it worse they did not bolt down the airbox or a couple of supports on the front of the bumper!
I am at a total loss... I have got a call into the service manager and on Monday I am going to be calling the Audi rep to get this resolved.
Check out the attached docs. A pic of my maintenance book, the sunroof rails that were "cleaned and lubed" and the rear lid hinges.
Per my invoice it shows a complete 75k service and when I called I specifically asked if all of the service on the 2006 scheduled maintenance service interval doc from Audi was included and I was assured it was. I specifically asked them about both belts, fluids and lube and received a "Yes sir."
Check this out, in my service book the dealer marked and stamped all of the items as completed including lubing the hinges, sunroof, wiper arms, etc. And None of it was done. I am wondering if they looked at a single thing. The sunroof is so badly filled with grit and dry it is pathetic.
To make it worse they did not bolt down the airbox or a couple of supports on the front of the bumper!
I am at a total loss... I have got a call into the service manager and on Monday I am going to be calling the Audi rep to get this resolved.
Check out the attached docs. A pic of my maintenance book, the sunroof rails that were "cleaned and lubed" and the rear lid hinges.
AudiWorld Member
Joined: Mar 2010
Posts: 461
Likes: 1
From: NW Indiana
File A Complaint!
Threaten to File A Complaint with AOA, Dealership Owner, Service Department thru your Attorney. Tell them that you want their Service Survey so that you can Flame them. Show them everything that you have shown us. That should get them off the their Stomp and fix it for you ASAP with no questions. OBTW, get a Free Loaner while you're grabbing them by the you know what. They will give in fast if they see that you mean business! Good luck and laters,
"Edit" Maybe I'm being a little to harsh, but I tend to be Unforgiving when someone does something to me Unwaranted! Sometimes it's ok to be respectful and nice if it gets you results, but a good Poker Face is a Great Bluff. Goodluck
"Edit" Maybe I'm being a little to harsh, but I tend to be Unforgiving when someone does something to me Unwaranted! Sometimes it's ok to be respectful and nice if it gets you results, but a good Poker Face is a Great Bluff. Goodluck
Last edited by williebone; Oct 17, 2010 at 06:06 PM.
Thread Starter
Audiworld Junior Member
Joined: Oct 2010
Posts: 27
Likes: 0
On the way to resolution...
Last night I put together and sent an email with just a few photo's of the issues and quite nicely explained the situation. No threats- I would rather just have the service completed versus "other channels" to have this resolved.
This morning I spoke with the "Flag Ship" customer service at AoA and they are going to monitor and assist with the issues I am having. These guys are great.
With in a few minutes of completing the AoA call I received a call from the Dealer responding to the email. We came to an agreement that there were items that were "overlooked" in the 75k service and they will provide a loaner car and fix the issues. Scheduled the service so we will see how it turns out.
Just goes to show you need a mechanic you can trust, got to follow up and/or at least request the replaced parts in this case.
Thanks for everyone's input...
This morning I spoke with the "Flag Ship" customer service at AoA and they are going to monitor and assist with the issues I am having. These guys are great.
With in a few minutes of completing the AoA call I received a call from the Dealer responding to the email. We came to an agreement that there were items that were "overlooked" in the 75k service and they will provide a loaner car and fix the issues. Scheduled the service so we will see how it turns out.
Just goes to show you need a mechanic you can trust, got to follow up and/or at least request the replaced parts in this case.
Thanks for everyone's input...
AudiWorld Member
Joined: Mar 2010
Posts: 461
Likes: 1
From: NW Indiana
I would like to think that it was a matter of being an Educated Consumer! You are not the First Nor The Last to have the Service Wool pulled over your face. When you belong to a Forum like this, ask plenty of questions or know enough about what's going on then you get what you got. Results! Congrats and laters,
AudiWorld Senior Member
Joined: Apr 2000
Posts: 812
Likes: 1
From: North Scottsdale
You may not want to mention which dealer this is, but since I'll need this service within a year, I just want to make sure I don't go to that service department!! What state and/or town was it in???
Thread Starter
Audiworld Junior Member
Joined: Oct 2010
Posts: 27
Likes: 0
Yes they did not do what they said- consumer beware. Was it really oversight- who is to really know? Who filled out my maintenance book- the service advisor or the mechanic? Honestly I am impressed as to how quickly they responded to my email inquiry and their immediate willingness to fix the situation.
On the other hand, if there was any resistance or denial on their part, I assure you this situation would have exploded into a social media frenzy, complaints filed with a long list of agencies and legal storm. Really I am relieved I don't have to go that route. I just want to enjoy my car...
AudiWorld Super User
Joined: Jan 2010
Posts: 2,218
Likes: 23
From: Michigan
Lighting a fire under their butt sure did some good. Just imagine how many other people this happened to though; that is the real problem. I hope when I get my oil changed they change the filter as well and don't spit in my engine ya know. Someone should definitely be punished for the lack of customer appreciation. I don't remember if you said anything but they should also complimentary pay you for the time you lost having to deal with this trashy dealership. If it were me, I'd be demanded that everything be perfectly finished and the car detailed. On top of that they should throw in the 105k maintenence as a complimentary job for their list of lies and terrible service. This frustrates me, they make enough as it is without ripping off the consumer.
AudiWorld Member
Joined: Apr 2010
Posts: 396
Likes: 0
From: Bellingham, WA
It would have been easier to make a real stink over the matter. You would still probably have gotten what you wanted in the end, but you'd never know if they spit in your... engine.
I can't say I would have been as patient as you. Kudos!
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