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Arnott front shock snapped and punctured my air spring!

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Old Jun 10, 2011 | 01:32 PM
  #1  
whaleguy04's Avatar
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Default Arnott front shock came apart and punctured my air spring!

UPDATE: CAME APART DID NOT "SNAP"


yes that's what happened... at a speed of 5 mph
I heard a pop and pulled into a parking spot asap. then watched my AR bow

I will be posting pics from the dealer by sat pm hopefully.

as you can imagine, I am not very happy about this.

let's see if they step up and take care of me.

Last edited by whaleguy04; Jun 17, 2011 at 10:49 AM. Reason: found out problem with shock
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Old Jun 10, 2011 | 09:57 PM
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Aren't Arnott's supposed to be guaranteed for life?
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Old Jun 11, 2011 | 12:09 AM
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Default snap

Originally Posted by whaleguy04
yes that's what happened... at a speed of 5 mph
I heard a pop and pulled into a parking spot asap. then watched my AR bow

I will be posting pics from the dealer by sat pm hopefully.

as you can imagine, I am not very happy about this.

let's see if they step up and take care of me.
Care to elaborate on this better?
air spring got puncture by the shock and you still have time to pull in a parking lot and watched lower itself?
for a puncture like a shaft from a broken shock it would just drop instantly.
interested in seeing some pictures.
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Old Jun 16, 2011 | 01:25 PM
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here's what happened to this "dude":

the adapter on the shock shaft came unscrewed!

the puncture was small at first but then became big and BAM

the bowing allroad

lucky I parked asap. fender flare is torn up from tire and air line was compromised

if this happened at highway speeds there would have been major problems

so far Arnott is stepping up and taking care of me

I will report when all is well
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Old Jun 16, 2011 | 03:22 PM
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Default pictures

interested in some pictures.
please
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Old Jun 17, 2011 | 04:17 AM
  #6  
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Jebus...that's crazy. Good thing it didn't happen at highway speeds.

I hope they pony up to help you out on this one. I think a bit more than just a replacemnt shock is due to you considering...
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Old Jun 17, 2011 | 05:00 AM
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"the adapter on the shock shaft came unscrewed!"

The top part of shock tube undid itself or the nut securing shock absorber mount came loose?

The latter (nut) incident happened before. The person who it happened to found out that during the installation a plain nut was used instead of nylon lock nut. It was his shop screwing up.

Not enough that nylon lock nut should be used but you should also go crazy with thread lock on it as well as well as impact wrench the guy leaving no chance for it to move.
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Old Jun 17, 2011 | 09:09 AM
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the nut did not come undone

there is a screw on adapter to make the shock longer for the allroad

that is what came unscrewed!

pics soon
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Old Jun 25, 2011 | 05:41 AM
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well after not having my car for two weeks it's back in action.

Arnott stepped up and took care of me like a reputable company should.

thanks to the Arnott team as I am now a happy customer
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