Jamie '87 CGT

I know poeple are curious about certain products, so I am posting my bad experience with Apex springs,long story short, I ordered a set of spirings, and they put me off for 3 months, and never took care that they told me 2 to 3 weeks originally, and they still cease to return any phone calls, attached is an email i sent, with no apology or returned call, customer service is a dying thing, JP`Thanks for this very impersonal email. Let's see, it only took 11
weeks for you to contact me. I have called you at least a dozen times and it
seems to be too much to ask for you to pick up a phone and actually talk
with a customer (who by the way is responsible for purchasing your product
and indirectly paying your wages).
I am extremely dissatisfied with the way you have treated me as a
consumer starting with the 2-3 week delivery date quoted by Chris on
September 24. I called you to check on the springs because YOU never called
me and did not seem to care about my order. Did you not think that I could
tell by the tone of your voice that you would tell me just about anything to
get me off the phone??? Then you blame everything on the events of September
11, and lastly it was customs that was holding your product ransome. There
may indeed be some validity to these claims, but you can not in all honesty
tell me that 3 months is satisfactory for a delivery time.
To compund matters, you left and went to the SEMA show and thought
so much of your customers that you did not leave a message on your answering
machine as to where you had gone or when you would be back!! I called 6 of
your distributors and it wasn't until I called one in New Jersey that I
finally found out where you had gone. The distibutors who did not know where
you had gone were not particularly pleased with your action. This alone
tells me that you have taken your customers for granted. Apex America
definitely has the worst customer service of any company I have ever dealt
with.
Lastly, you send me this very impersonal email in which you once
again expect your customer to call you!! How very arrogant not to mention
the preceding three months I have patiently and impatiently waited for you
to get springs. You took all the enjoyment I might have got from your
product and turned it into frustration, frustrastion which was caused by
pathetic excuses and lack of a commitment to at the customer in the same
fashion as you would want to be treated. If you want to do the right thing,
pick up the phone and call me!

Jamie '87 CGT

Well, it seems they do care and have taken care of everything, JP