Bluetooth issues, no solutions from dealer

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Apr 30, 2014 | 08:08 AM

MartinQ5

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From: Montreal, Quebec, (Canada)

Bluetooth issues, no solutions from dealer

Hello,

My 2010 Q5 has been plagued with a problem for some times. The bluetooth microphone is working really badly when the car is moving. On the highway, you can barely understand the person speaking. When the car was still under warranty, I brought the issue to my dealer and their answer was to turn off the ventilation! Even by doing this, it doesn't improve anything.

I am curious to know if other people has this issue and if someone as a solution for me.

Thank you

Apr 30, 2014 | 08:15 AM

ColdBrew

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Joined: Mar 2014

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Can you try a different bluetooth device?

Apr 30, 2014 | 08:23 AM

spijun

Tech Guru

Joined: May 2010

Posts: 4,037

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From: Sarajevo /BiH

Try this:
-Adjust Bluetooth microphone sensitivity
Hidden menu
Diagnose
Settings
Mic sensiblity - choose -6db/0db / +6 db

or with VCDS Microphone Sensitivity is found in Adaptation Channel

Last edited by spijun; Apr 30, 2014 at 08:34 AM.

Apr 30, 2014 | 08:35 AM

MartinQ5

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Joined: Feb 2010

Posts: 267

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From: Montreal, Quebec, (Canada)

Quote:

Originally Posted by ColdBrew

Can you try a different bluetooth device?

No difference. I tried with several different phones.

The problem seems to be with the microphone. There is some kind of noise that covers the conversation.

Apr 30, 2014 | 08:36 AM

MartinQ5

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Joined: Feb 2010

Posts: 267

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From: Montreal, Quebec, (Canada)

Quote:

Originally Posted by spijun

Try this:
-Adjust Bluetooth microphone sensitivity
Hidden menu
Diagnose
Settings
Mic sensiblity - choose -6db/0db / +6 db

or with VCDS Microphone Sensitivity is found in Adaptation Channel

I have the non nav version so I am not sure there is a hidden menu.

I will look with my VCDS for that.

Apr 30, 2014 | 09:24 AM

spijun

Tech Guru

Joined: May 2010

Posts: 4,037

Likes: 405

From: Sarajevo /BiH

Quote:

Originally Posted by MartinQ5

I have the non nav version so I am not sure there is a hidden menu.

I will look with my VCDS for that.

As I remember you need to look in
77-Telephone
- Adaptation Channel

Something like this
http://wiki.ross-tech.com/wiki/index...hone_%28Low%29

Last edited by spijun; Apr 30, 2014 at 09:26 AM.

Apr 30, 2014 | 04:57 PM

MartinQ5

Thread Starter

AudiWorld Member

Joined: Feb 2010

Posts: 267

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From: Montreal, Quebec, (Canada)

Quote:

Originally Posted by spijun

As I remember you need to look in
77-Telephone
- Adaptation Channel

Something like this
http://wiki.ross-tech.com/wiki/index...hone_%28Low%29

I just played with my VCDS.

Lowered the sensitivity to -6 db, could barely hear myself when leaving a message on my voice mail.

Increased in to +6 db, far better! Even at 100 kph i could hear myself clearly. And as a bonus, it was pouring outside, so all I had the worst (best!) conditions to do my test.

Thank you all for your replies, this helped me very much!

Cheers

Martin