777s3

2021 Q7: Lost both the upper AND lower screens at the same time while driving. Both went blank. I reset the MMI by pressing and holding the volume button down and the system returned to normal after reboot. Anyone have this happen to them? Not a great feeling when both go dark.

Whitewolf_4x4

Yes, it happened to me once and coincided with a software update. The updates install while driving and while navigating and do not give you the opportunity to postpone. My 2021 downloaded an update yesterday. The good news is that it only happened to me one time but yes, scary as hell.

srpuywa

why would it be scary as hell? it just a environmental controls, entertainment and map screen, has nothing to do with the driveability of the car

mhoran89

agreed. It’s not like OP’s car is out of warranty… after all it is a 2021 model year car…

Whitewolf_4x4

Simple:

1) It triggers the fight or flight reflex when a portion of the car "dies" because you don't know the reason or severity. You know as well as I do that everything is tied together on some level.
2) Our new car that we just paid a small fortune for might have a serious issue
3) We might lose the car for a period while the dealer slowly diagnoses and repairs it

The fact that is it covered under warranty is the least of the concerns. If we wanted a new car that spends time getting repaired we could have bought an Aston or an Alpha.

mhoran89

While I understand your concerns... you are also making assumptions something is really wrong... computers have their moments from time to time. You are also assuming your dealer is incompetent. If it becomes a repeated issue I would possibly lose some sleep over it. Best of luck!

777s3

Question was posted to see if others have had this happen---Thats all. NO KIDDING the car is under warranty. We all know that. If software updates can cause this, then it is good info that I was not aware of. No sense in flaming Whitewolf for his concerns when it happed to him.