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Map update downloader login error?!

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Map update downloader login error?!

 
Old 07-16-2016, 08:26 PM
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Default Map update downloader login error?!

Ok. I know Q7II has map OTA update. But I gave the SD update a try. So I go to

https://www.audiusa.com/myaudi/

and log in (successfully), go to Audi Connect services, go to Map Update, and click on Download.

What I got is a Java Applet. It's a downloader program. I can see the interface and a download progress bar. But at this moment it prompts me "Login failed: be sure to use your myAudi credentials". Well I'm sure I used the right one (with which I logged into the above site after all). It just won't recognize the password.

Have any of you tried to do the same? How did it go? Am I missing something that caused me to not be able to download the map update?
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Old 07-16-2016, 08:27 PM
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sorry website should be https://www.audiusa.com/myaudi (without the last slash). I don't seem to be able to edit my post somehow.
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Old 07-17-2016, 04:46 AM
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I've had the exact same experience. Just ended up performing the update over the the air in car over a coulee of days.

Apparently a bug.
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Old 07-17-2016, 05:40 AM
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Thanks for confirming. Unbelievable. This is why they say Tesla will disrupt the industry. Auto giant vw can't even get a simple downloaded right.
Originally Posted by Rheagar View Post
I've had the exact same experience. Just ended up performing the update over the the air in car over a coulee of days.

Apparently a bug.
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Old 07-17-2016, 05:51 AM
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So true. And even while it was working a few months ago it required Java Runtime and a specific browser to work, bad choice these days.
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Old 07-17-2016, 08:11 AM
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Same here, I have tried different machines/browsers, same login error.
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Old 07-17-2016, 08:15 AM
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Has ANYONE gotten it to work, anyway?

I clicked on the "forget password" link and it brought me to the German site. I wonder if the downloader actually contacts the German login servers which may be the cause. If this is the case then no American user would be able to log in.
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Old 07-17-2016, 09:12 AM
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I talked directly to Audi Connect support a couple of weeks ago. She indicated that they had several calls about this and that they had tried several things including resetting password, etc. & nothing worked. She said that their IT people were working on it and they hoped it would be fixed "in a couple of days". Obviously that didn't happen .
Is the option still on Audi's site to download the update to an SD card? I haven't looked lately but last time I did they had removed the link to the Java applet to start the download.
I also just did the update "over the air" on my Q7 & A4 but the only problem with that is it only lets you update certain regions one at a time & not the entire database.
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Old 07-17-2016, 09:16 AM
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Originally Posted by AudiA4B6US View Post
So true. And even while it was working a few months ago it required Java Runtime and a specific browser to work, bad choice these days.
When you downloaded the update when it was first released, which browser did you use?
I know that Audi sites are very picky about which browser is used to access them. When my SA was having problems setting up my car he called their tech support & was told he had to use a certain browser. When he did that everything went smoothly
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Old 07-17-2016, 10:01 AM
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This is what it looks like now. Clicking on "Prepare package" generates the Applet. I tried Safari on Mac and Chrome on PC and had the same issue both times. If the problems is no Applet can be created then maybe it's a browser issue. When the Applet can be created and actually runs, just won't authenticate, then the problem should be in the authentication process.

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