dxben, my man, try this...
07-21-2006, 05:30 PM
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dxben, my man, try this...
if you haven't already done so...
Ask for a complete vehicle service history, if possible, going back to pre-delivery, the factory, whatever.
The 80 miles on the car at time you took delivery, as someone else pointed out here, should now be viewed in a very suspicious light.
IF they sold you the car while fully aware of an engine issue, then that changes everything, and tilts the matter entirely in your favor for an immediate replacement and compensation for the time while in the shop.
IF this is the case, then they(the dealer) should not have sold you that car and found you another one.
Ask for a complete vehicle service history, if possible, going back to pre-delivery, the factory, whatever.
The 80 miles on the car at time you took delivery, as someone else pointed out here, should now be viewed in a very suspicious light.
IF they sold you the car while fully aware of an engine issue, then that changes everything, and tilts the matter entirely in your favor for an immediate replacement and compensation for the time while in the shop.
IF this is the case, then they(the dealer) should not have sold you that car and found you another one.
07-21-2006, 05:51 PM
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And this is all about a couple O2 sensors?...
Incredible! It may explain why they still want to try and repair it. But, I think he should get a new car pronto. You can't make the customer go thru sh*t while you dick around for weeks...not on brand new and $80k worth.
07-21-2006, 06:18 PM
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He has to be looking at a new car or $'s back...even if he has them PO'd at him...
people can jump on this guy all they want, but he is in the right. He has a brand new car, in the shop for 90% of the ime...3 engine tear downs...no results...still want to work on it. At this point let them work on it, as long as it's not his anymore and he has a new one or money back.
07-21-2006, 06:22 PM
#7
Yes, but the manufacturer is under absolutely no obligation to work with him until the car reaches
lemon status. Anything else is just a courtesy. If you're a tool, like this guy comes across as, then you can understand why they don't want to waste any more time on unrealistic demands.
The average buy-back takes 5 weeks to process.
The average buy-back takes 5 weeks to process.
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07-21-2006, 06:23 PM
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This gentleman is correct...
the poster is in the wrong in terms of customer service. This is not a 15K Toyota. With 3 engine tear downs as posted, I would want a buy back or my money back. As a customer that has had 3 Audi's I traveled down problem road with the company, but it takes tact to deal with them.
And sometimes legal discussion is necessary.
And sometimes legal discussion is necessary.
07-21-2006, 06:25 PM
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I think he's pretty close to the 30 days(lemon law) and 5 weeks(buyback) you mention...
I really think he was venting big time here and that his conversations with AoA were probably much more controlled. That's just my take on it, though.
07-21-2006, 06:29 PM
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April, but the company is under obligation called a warranty, which is a contract
which the company and customer enter when the customer purchases the car. The sticky part enters as long as the company makes a good faith effort to repair the car. What constitutes good faith is the contentuous part.