Rolanday

In general, how does Audi service stack up against the other premium brands? A friend of mine gave me **** for buying an Audi stating "I paid a premium price for Volkswagen service." Sadly, I'm beginning to wonder if he's right. While I haven't had any problems w/ my RS4 nor has it reached its first service interval, my brother who purchased his new Audi from the same dealership a few months ago is getting terrible service. They've cracked his windshield, they don't follow through on their commitments to get back to him, and they don't return his phone calls, just to name a few issues. We had some minor repairs required on my wife's A3 last fall and had some similar experiences with the same dealership.

Is this a problem with my dealership or is it more of a systemic problem w/ Audi? Until recently we were all loyal BMW fanatics and we always received great service from our local BMW dealership.

Thanks,

sparkhill

Some have great service others are horrible.

Evil Buddha

shop. They have gone out of their way to keep me happy. Free oil, appointments at the drop of a hat, first class service and always friendly. I would have to give most of that credit to my service manager and sales rep but in general they have all been great.

bpp

That's great. But, you payed allot for a car that is sitting instead of being driven.

Evil Buddha

And the truth be told, I don't think I would have taken it on this trip anyway.

ELEVENS

I read somewhere that there's a big Audi push to step up service (they know it's a problem)

absoluteis

Lets just say it doesn't hold a candle to my Lexus service department.. but ya dealership dependent

daveak05

being part of the corporate VW group, I'm sure that has something to do with Audis generally crappy service depts and experience. That really should not be the case with a luxury brand, but it is for the most part, IMO.

Quattrings

Dealerships paired with VW have been medicore in my experiences.

ESFO

Big 2.