2011 S4 w/ plastic water pump replaced today
AudiWorld Member
Joined: Nov 2010
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Bumping this because.. I have the aluminum pump and had the thermo recall done a couple weeks back and checked coolant level this morning and its under the min line. When I got to work it was a little above the min line... I think I may need a pressure test I guess..... Does coolant need to be replaced when the thermo recall is done? Maybe they just didnt put enough back?
Audiworld Junior Member
Joined: Jan 2011
Posts: 19
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From: Catonsville, MD
The saga continues. I was driving last night and heard the dreadful chime. I look at the dash and saw the thermometer warning then look to temperature gauge and see rising temperature. I pull over and see a full tank of coolant. I had it towed to Audi dealership and was notified that the pump failed. I need a thermostat and pump replaced. Unfortunately I am 2000 miles out of warranty , 52000 miles. Cost to fix is 1200. Outrageous. I placed a call to AoA and am waiting a response from them. I'll post update.
I owned an evo8 modded and had 163,000 miles with no issues. I expressed my disappointment with the dealership and AoA. I remain loyal to my dealership and AoA and hope they address this appropriately. To their credit I got a a free tow and loaner and my dealership has been solid up this point.
I owned an evo8 modded and had 163,000 miles with no issues. I expressed my disappointment with the dealership and AoA. I remain loyal to my dealership and AoA and hope they address this appropriately. To their credit I got a a free tow and loaner and my dealership has been solid up this point.
AudiWorld Member
Joined: Apr 2010
Posts: 109
Likes: 0
The saga continues. I was driving last night and heard the dreadful chime. I look at the dash and saw the thermometer warning then look to temperature gauge and see rising temperature. I pull over and see a full tank of coolant. I had it towed to Audi dealership and was notified that the pump failed. I need a thermostat and pump replaced. Unfortunately I am 2000 miles out of warranty , 52000 miles. Cost to fix is 1200. Outrageous. I placed a call to AoA and am waiting a response from them. I'll post update.
I owned an evo8 modded and had 163,000 miles with no issues. I expressed my disappointment with the dealership and AoA. I remain loyal to my dealership and AoA and hope they address this appropriately. To their credit I got a a free tow and loaner and my dealership has been solid up this point.
I owned an evo8 modded and had 163,000 miles with no issues. I expressed my disappointment with the dealership and AoA. I remain loyal to my dealership and AoA and hope they address this appropriately. To their credit I got a a free tow and loaner and my dealership has been solid up this point.
I JUST started a new thread literally a half-hour ago with this same issue! My 2011 has 62,000 miles and this exact thing just happened to me last Saturday. Now I'm getting really pissed....
Have you heard back from the dealership or AOA?
Audiworld Junior Member
Joined: Jan 2011
Posts: 19
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From: Catonsville, MD
TDIII - You need to make that phone call to AoA. I'm still waiting on some things with AoA at the moment but you need to a get a service rep and remain in contact with him/her. And to answer your initial question, yes AoA did get back to me. I'll provide an update later this week.
AudiWorld Member
Joined: Apr 2010
Posts: 109
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TDIII - You need to make that phone call to AoA. I'm still waiting on some things with AoA at the moment but you need to a get a service rep and remain in contact with him/her. And to answer your initial question, yes AoA did get back to me. I'll provide an update later this week.
Let us know what AoA does for you. My SA worked with the regional Audi rep for my area and was able to get them to cover most of the cost. Mine had 62,800 miles when towed to them. As I understand it, yours is at 52K miles, right? If so, Audi should cover 100% or your repairs in my opinion, if for no other reason for customer goodwill. I had a long discussion with my SA when I picked up the car this morning. There was a TSB issued on 4/1/11 for this very issue, but my VIN was not within the range (he showed me on his computer). What he explained to me was that even though a TSB was issued, they would not apply it until if and when the car has to be serviced for the issue covered by the TSB. It just so happens that mine failed AFTER the warranty expired.
I think the real issue here is that more and more of these plastic thermostats are going to start failing and if that happens, Audi needs to be proactive and extend the warranty for this condition within this engine. We, as consumers, shouldn't have to purchase costly extended warranties to cover a damn part that should last the life of the car in the first place!
Let us know what AoA does for you.
AudiWorld Super User
Joined: Jul 2008
Posts: 2,721
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From: Silicon Valley
......There was a TSB issued on 4/1/11 for this very issue, but my VIN was not within the range (he showed me on his computer). What he explained to me was that even though a TSB was issued, they would not apply it until if and when the car has to be serviced for the issue covered by the TSB......
The letter tells me to contact the dealer for replacement.
This sounds more like a recall, than just a TSB. I had mine changed in Spring 2011. They even sent a claim form with it for reimbursement & address change form.
Last edited by m444; Sep 11, 2013 at 07:52 AM.
AudiWorld Member
Joined: Apr 2010
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In April 2011, I received a letter from AOA about "Service Action Campaign 19H3/4F - Engine Thermostat Replacement" which mentions the thermostat may stay closed under certain conditions.
The letter tells me to contact the dealer for replacement.
This sounds more like a recall, than just a TSB. I had mine changed in Spring 2011. They even sent a claim form with it for reimbursement & address change form.
The letter tells me to contact the dealer for replacement.
This sounds more like a recall, than just a TSB. I had mine changed in Spring 2011. They even sent a claim form with it for reimbursement & address change form.
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From: Silicon Valley
Audiworld Junior Member
Joined: Jan 2011
Posts: 19
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From: Catonsville, MD
TDIII - You need to make that phone call to AoA. I'm still waiting on some things with AoA at the moment but you need to a get a service rep and remain in contact with him/her. And to answer your initial question, yes AoA did get back to me. I'll provide an update later this week.
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