Bruck

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I feel as helpless as this jackass.


Ok, my car has a check engine light... that leads to a misfiring cylinder # 4. The last dealer to "fix" it took 2 1/2 weeks. Now, the problem is back and the dealer working on it this time (i moved to NC) (Leith) says that the parts they replaced to fix it last time, should not have affected the problem, so perhaps the problem has not been solved yet. They have had the car since tuesday, and have worked on it 3 seperate occaisions. They are now retracing the wiring harness completely looking for some type of short, they have tried all the easy/obvious fixes and it is not those.

When it was at Audi of Bville, they were talking about the car being in the shop for 3 weeks out of a month, and if that happened, it was the deadline when audi starts talking about "buy-back" But Leith says they have not heard of this. And that "Audi does not "buy back" cars." He pretty much stated that no one does that officially. The sales/service team at Leith have been wonderful, and I feel I am not being jerked around.

But I am currently paying for optional insurance on the loaner car(a saturn LS200). And even though i've had the saturn for just 3 days. The longer i keep it the more it costs me. I dont' have personal auto insurance, my car is a "company car". Etc....

I am curious what you guys would do in this situation. Do i start making complaints to Audi of America formally? Has anyone had a similar situation take MONTHS? for a dealer to fix?

Rob O

time to punt and play defense for a while

MachtigAvant (v3.0)

Call AoA. Get them on it. Start a file. When I had my troubles with my tranny, I would call them everyday (yes I am that person.) I've give them the line that I expect the car to be fixed, just like if it was a Mercedes, Lexus, etc.
Let them know that you are upset. If they feel that your going to be a pu$$y about it, then they'll sit on it. I also called the service writer every day and requested an update. Of course, I was fighting Audi for a different reason, but the goal is one and the same: to get the car the way it's supposed to be.

George @ BostonAudi

Be up front with them. Politely make sure they know you're unhappy, explain that you've got significant out-of-pocket expenses as a result of the unreasonable time it takes to fix the car. They'll both light a fire under the dealer or do what they can to get parts faster, and they ought to reimburse you for that cost.

hondakiller

thats what i would do also.. makes me feel beter after i do some yelling for about 10 min straight

MachtigAvant (v3.0)

I told the lady at AoA that I "LOVE" my car, and I still do, but that this issue is frustrating me. They don't like frustrated customers.

blslhi

yea tell them i really enjoyed dropping 45k on a car that is made of glass and how you really love the ****y dealers and will toss salad to get the car fixed. Give me a break. Audi should kiss all their customer's *** just for buying a great car that breaks. What makes a car so great if it breaks all the time.

MachtigAvant (v3.0)

I agree with you, these cars have issues. But I still love my car. After all the trouble I've had with it, I still love the looks, the design, the engine, the subtely, and I still look back at it after parking it in the lot, just like the day I picked it off the lot.

Besides, I think it'll make the AoA person feel better if they perceive they are speaking with a person that, although they are having issues, wishes to remain a satisfied customer. Having worked in Customer Service before, I always enjoyed it when one of my customers told me that they loved the product, yet they had concerns and they wanted them resolved ASAP. Makes sense to me...but when you have someone call and get all irate, and they tell you that your product sucks...well, what makes you think that person is going to "want" to help you?
Just my 2 cents...do what you want, it's a free country. ;-)

baldmike73

LEMON that biatch

dscottjr

nice response.