BillK

For example, my local Audi dealer has a 4 - 6 WEEK lead time for service appointments. If you didn't know better, you'd think lots of folks were having problems, but in reality it's because of Audi's Advantage program. Their schedule is filled not only with people with problems, but also with people having scheduled services done. Remember the fact that EVERY new Audi sold for the last three years is having free service done (and the last three years have been the HIGHEST sales years in Audi history), and you see where the backlog comes from...