FranklinQ7

2013 TDI
Audi of Nashville (Tennessee) charges for AdBlue added during regular service visits. When I suggested they should not charge, the Service Advisor stated that the “fix” will cover AdBlue added between service intervals but not during regular service. I guess I could drop in one day for a top off and then schedule service the next day.
What have you experienced?

Built4Sin

Seems like a bad dealer, trying to get out of giving out DEF. I wonder if any of the other marques can give it? VW & Porsche?

J. Patterson

I do my own services and buy the oil, filters, and AdBlue from my dealer parts counter. I have not asked for it to be supplied free so I don’t know my dealers policy. As I remember reading the agreement it WAS kind of unclear whether all AdBlue would be free or just the additional fills due to the fix. The stuff is cheap. It’s picky of them not to just cover all of it. Why alienate formerly loyal TDI customers further over $25.00 worth of AdBlue per service?

dreadlocks

If your taking an out of warranty/lease Audi to the dealership for normal service your already getting screwed, whats a few more benjamins?

drjonez

My dealer's stance is a max of 2.5 gal/visit in between service.....the only trouble is they're inept and the last fill took them 1hr since they didn't know how to reset the AdBlue warning/countdown. So for the $6 in AdBlue I saved I lost 1h of my time.....certainly won't be doing that again.

FranklinQ7

Thanks to “the fix” it’s still under warranty

FranklinQ7

I think the policy should be better define but I certainly agree, it’s not worth the time they drag their feet with. But in my case there it’s not a $6 issue. Never less than $25 at Audi Nashville.

drjonez

$6 is the price I can get 2.5 gal of DEF from any auto parts store/walmart/etc. from. Provided it is ISO compliant, DEF is DEF.

dreadlocks

Its cute you think that.. but I seen em weasel out of fixing just about anything under dieselgate warranty.. Just yesterday dude got told that his head gasket was not covered, and there's another thread here where they saying timing chain tensioners are not covered.. so good luck with that warranty.

I meant a real warranty, thats worth something.. thats why you'd pay outrageous prices taking it to the dealer is because if they found ANYTHING at all wrong the'd fix it for free.. #Dieselgate warranty just seems applicable to the emissions crap, but then again they told one guy here they would not warranty his vehicle because he put diesel in the DEF tank, like thats ****ing possible to do on accident.. you'd need a tire iron and a funnel.. My money is they made that crap up so he'd have to pay out of pocket