asmarks

Bernardi Acura in Natick, MA where I bought the car. Supposedly they only service the Audis they sell and I always get stuff from them saying how I am a "preferred customer". Ok, great. I call up Tuesday and ask for an appointment to my winter tires on. I'm told the next available appointment in November 14 -- over a month away. I say, "it's probably going to snow by then. It can't be more than a 15 minute job. Cant you sneak me in?" I'm told no. I ask if I can be wait-listed for an earlier appointment. I'm told no one is failing to show up so there is no wait list. This is insane. It's easier getting a reservation at a top reataurant in Boston than getting Audi service. Anyone else with similar experiences?

ncstteve

Called on Tues. and took car in on Wed. (Deal Motors) NC

RogerL

Never waited more than a week.

chbj

I have sent a letter to AoA mentioning that this is not acceptable and mentioned the same when the service survey people called.

--chbj

2001 225TTR
1999 2.8 A4 Q Avant

NorTTon

Called Sonnen in San Rafael, CA for the 5000 mile appointment. I was at 5600 so they said "just bring it in". I brought it in the next morning right when they opened - 6:30am. They handed me the car back 45 minutes later and I was on the road and into the office on time.

TTom TTR

'Bout a week wait or so.