R32Mathieu

After speaking on the phone with a representative, and coming to the conclusion that a control arm must completely break in order to be covered, and an entire lecture of how the dealerships try to file claims with independent warranters for items that are not really broken, the rep summed up the entire conversation with his last phrase, "Maybe next time you'll buy a reliable car." I then told him to kiss my *** and to enjoy his 79 Ford pickup truck.

A4_THOR

completely break?

ex-quattro PETE

Tell him, if everyone bought a "reliable car", he'd be out of a job.

igozoom97a4

If it makes you feel any better, I had it happen where I thought something was going to be covered by the warranty and I was on vacation, so I got a $100 flatbed tow truck and a week's worth of a rental car only to find out that it wasn't a covered part like I thought and since there was no claim, I got stuck with the tow bill and the full car rental bill too.

It hurt.

Oh, and since I had originally thought that I had extra money since the warranty was covering stuff, I blew a wad on a new Neuspeed G2 Cat back Exhaust, and I didn't find out about the warranty bad news until AFTER the exhaust was totally on the car.

I feel your pain. Extended warranty companies are the devil.

Oh, and did I mention that they've tried to FORCE me to take my A4 to the place where I bought it for all repairs---A NISSAN/SUBARU dealer?!?!?

Okay, I'm done.

RKA

Calmly explain to them that the bushings are what go bad, not the arms themselves. The problem is that the bushings are not sold separately, and even if they were, they are not serviceable items...the whole control arm must be replaced. Based on what the rep is saying, tell them you believe that a mistake was made, and you would like them to look into it further.

Furthermore, mention the comment the rep made to you while you were on the phone. Ask the supervisor if that's normal protocol when handling customers (the answer should be no, of course not), and politely ask them for an apology...of the written variety (which should acknowledge the representative's rude behavior). Ask him/her if it's unreasonable to expect that letter in you mailbox by the end of next week.

Finally, ask the supervisor when they will be calling you back regarding your claim.

If you didn't get a name, you've got virtually no credibility, but you've got nothing to lose...make the call.

igozoom97a4

situations that arise here. I have noticed a lot of your posts that show respectful but assertive ways of dealing with situations. I think that the advice that you give here on this forum is almost always dead on.

I have read a handful of your comments on various situations and you have continued to earn my respect again and again...

Just thought you might like to hear...

RKA

Click the link for one of my prouder moments...
(thanks for the compliment though! :-))<ul><li><a href="https://forums.audiworld.com/a4/msgs/1616457.phtml">https://forums.audiworld.com/a4/msgs/1616457.phtml</a</li></ul>

Silver Streakin'

**** tease... as you so eloquently put it.

igozoom97a4

*ROTFL* Yeah, I'd say that we all have our moments... oh well...

planux

RKA, your posts are typically the first ones I read if there is a long line of similar-looking responses. Your advice is well-balanced, intelligent and spot-on. I know you get frustrated with the n00bs not using the search function, but you don't ever post a "get a l1f3! s3arch for 1t n00b!" response, and there is something to be said for that restraint.

In any case, thanks. You probably don't hear that often, but the time you take to post is appreciated... 'specially by us folk that actually use the search engine. :-)