Coil pack failure
IGNITION COIL (coilpack) FAILURE SURVEY:
Just copy this survey, paste it into a new message box, and then, place your cursor into each appropriate field and type
in your response.
For instance, if this is your 2nd coil failure, your response to (8) might look like this:
.................................................. .................................................. .................................................. ..................
EXAMPLE: (8) 1st __A___ 2nd __E___ 3rd _____ 4th _____ DEALER ACTION ... What did your dealer do when the car
was brought in:
A ... Had the car repaired and ready within one working day.
B ... It's fixed now but parts weren't then available. Dealer provided a loaner 'till the parts came in.
C ... It's fixed now but arts weren't then available. Had to arrange for my own transportation 'till the parts came in.
D ... Still waiting for parts - Dealer provided a car to drive.
E ... Still waiting for parts - Having to provide for my own transportation.
8a .. Additional comments regarding the above:
__I rented a car when my coilpack failed Sunday, but Audi is covering the cost.________________________________
.................................................. .................................................. .................................................. ................
SURVEY:
(1) _____ CAR ... Is your car a:
A ... 1.8T ... 2002
B ... 3.0 ..... 2002
C ... 1.8T ... 2003
D ... 3.0 ..... 2003
E ... Other __________
(2) _____ NUMBER OF FAILURES ... Is this survey for your:
A ... 1st. Coil failure
B ... 2nd. Coil failure
C ... 3rd. Coil failure
D ... 4th. Coil failure
(3) 1st _____ 2nd _____ 3rd _____ 4th _____ EXPERIENCE ... Other than shaking, vibration, rough idle, and flashing
engine warning light did you experience:
A ... Minor loss of power
B ... Moderate loss of power
C ... Major loss of power
D ... Total loss of power
E ... Didn't try to drive it
3a .. Do you have any other comments regarding the symptoms you experienced:
_______________________________
(4) 1st _____ 2nd _____ 3rd _____ 4th _____ WHEN FIRST NOTICED ... Did you first notice the problem:
A ... Upon starting your car
B ... After starting your car but before driving away
C ... Within 5 minutes of starting your car and driving away
D ... On the road - Inconvenience but not hazardous
E ... On the road - Hazardous situation - Traffic
F ... On the road - Hazardous situation - Weather
G ... On the road - Hazardous situation - Bad place to be stranded
4a .. Do you have any additional comments regarding the above:
_______________________________
(5) 1st _____ 2nd _____ 3rd _____ 4th _____ WEATHER ... Was the weather:
A ... Hot
B ... Mild
C ... Cold - Above Freezing
D ... Cold - Below Freezing
5a .. Do you have any other comments regarding the weather (snow, rain, sleet, etc):
________________________________
(6) 1st _____ 2nd _____ 3rd _____ 4th _____ AFTER THE FAILURE OCCURRED ... Once you noticed this problem
with your car, did you:
A ... Turn off the ignition ... Have it flatbedded to the dealer
B ... Pull to the side of the road ... have it flatbedded to the dealer
C ... Drive to a safe parking spot ... Have it flatbedded to the dealer
D ... Drive until you felt you were a traffic hazard and concerned for your safety ... Have it flatbedded to the dealer
E ... Drive until additional symptoms made you too concerned to drive further ... Have it flatbedded to the dealer
F ... Drive home ... Have it flatbedded to the dealer
G ... Drive directly to the dealer
6a .. Any other comments regarding the above:
_______________________________________
(7) _____ DRIVING STYLE ... Is your driving style typically:
A ... Gentle
B ... Moderate
C ... Moderate and sometimes aggressive
D ... Aggressive and sometimes moderate
E ... Aggressive
(8) 1st _____ 2nd _____ 3rd _____ 4th _____ DEALER ACTION ... What did your dealer do when the car was brought in:
C ... Had the car repaired and ready within one working day.
A ... It's fixed now but parts weren't then available. Dealer provided a loaner 'till the parts came in.
B ... It's fixed now but arts weren't then available. Had to arrange for my own transportation 'till the parts came in.
D ... Still waiting for parts - Dealer provided a car to drive.
E ... Still waiting for parts - Having to provide for my own transportation.
8a .. Additional comments regarding the above:
______________________________________
(9) 1st _____ 2nd _____ 3rd _____ 4th _____ COIL REPLACEMENT ... Did the dealer replace your coil with the latest
revision coil:
A ... Yes
B ... No
C ... Don't know
(10) 1st _____ 2nd _____ 3rd _____ 4th _____ ALL COIL REPLACEMENT ... Did the dealer replace all your coils with
the latest revision ignition coils?:
A ... Yes
B ... No
C ... Don't know
(11) _____ LOCATION ... Geographically, where did the failure occur (Closest major city and State or Province):
1st _______________________________________
2nd _______________________________________
3rd _______________________________________
4th _______________________________________
(12) _____ MILEAGE ... What was the mileage on your car when this failure occurred.
1st _______________________________________
2nd _______________________________________
3rd _______________________________________
4th _______________________________________
(13) _____ WHEN ... What month and year did this failure occur:
1st _______________________________________
2nd _______________________________________
3rd _______________________________________
4th _______________________________________
(1) _____ CAR BUILD DATE ... When was your car built (mo/yr) ... It's inside your driver door pillar. Write the date or
write, "Don't know".
1st _______________________________________
2nd _______________________________________
3rd _______________________________________
4th _______________________________________
Add any comments below that you feel might be pertinent:
______________________________________________
You can do even more by using the following:
Here's the AudiTalk email address:
auditalk@audi.com
Here's the NHTSA link:



