What is more important, finding best purchase price or best service?
01-26-2001, 07:42 AM
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What is more important, finding best purchase price or best service?
I'm several hours away from the nearest dealer. A little further from the nearest Metro area with multiple dealers to choose from. Should I focus on the finding the best purchase price from any dealer? Or should I try and buy from the dealer with the best service reputation? I am assuming that they are mutually exclusive.
01-26-2001, 08:26 AM
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Re: What is more important, finding best purchase price or best service?
I would do your homework to tind the best price and then approach the dealer that has the best service and get as close as you can on price with him. It is going to be important to have a good relationship with a dealer for service. My car has 18,000 miles and I think its the best car you can buy for the $$$$. But I have a great dealer for service who is only 1/4 mile away from my work!!!
01-26-2001, 08:41 AM
#4
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Re: What is more important, finding best purchase price or best service?
Although all Audi dealers are required to provide service to you, there is still the issue of proprietary customer service from the dealer you've made the purchase, as opposed to having little clout with another dealer's service department. Based on the georgraphic scenario you've presented, I'd go with the best service reputation---assuming that there's not a significant variance in pricing. This is something only you can determine.
01-26-2001, 09:41 AM
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Great input. I've hread stories of repairs taking days or weeks. Considering
this will be my only car, I can't leave it for days, unless I get a rental.
What should I expect as far as advanced scheduling goes for scheduled service? Unscheduled service? Same day, days, weeks?
Do most shops provide rental replacements for extended service delays?
How do most folks keep on the good side of the Service Manager? Tips, cigars, bringing your attorney, or you friend "Rocko" along?
What should I expect as far as advanced scheduling goes for scheduled service? Unscheduled service? Same day, days, weeks?
Do most shops provide rental replacements for extended service delays?
How do most folks keep on the good side of the Service Manager? Tips, cigars, bringing your attorney, or you friend "Rocko" along?
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01-26-2001, 09:56 AM
#10
Not likely to refer another dealer. Should be the best salesperson the dealer has.
If they are not very good, or you do not like them, you can move on to the next dealer.
The manager or service writers see the broken promises and mis-information of customers who have already purchased cars there. They know who is happy after the fact.
Just go directly to the service dept. and introduce yourself to a writer and ask if the manager is available. Get a few opinions if possible. People do so much research on the car, but nothing on who is going to represent what is typically be the 2cd largest purchase of their lives.
Another good sign is if a salesperson is in the service dept regarding questions/customers car.
The manager or service writers see the broken promises and mis-information of customers who have already purchased cars there. They know who is happy after the fact.
Just go directly to the service dept. and introduce yourself to a writer and ask if the manager is available. Get a few opinions if possible. People do so much research on the car, but nothing on who is going to represent what is typically be the 2cd largest purchase of their lives.
Another good sign is if a salesperson is in the service dept regarding questions/customers car.