slamdunkpro

I'm coming up on having to do an extended warranty this month. Got a rape and pillage quote from the local Dealer so I'm looking at options. Mind if I ask what you got, how much and from where?

jahummel

You should check with FD-Warranty.com. Troy is a straight shooter and the pricing is very good.

Smiley50

Stratham Audi was dealer. Don't remember price now.

slamdunkpro

Thanks, they only offer 3rd party for Audi so that's a non starter. They DO however sell Ford factory warranty so I'll reach out when my truck is getting to it's end.

bravo659

Be careful where you go to get your extended warranty to find out later it does not cover certain part of your power train. Especially turbos and superchargers being the most expensive part of an engine.

Audigf

Did you know that you have to pay for the diagnostic fee ($180?) if you take your car in for your dealer to check out a malfunctioning part if the resulting repair is not covered by the warranty?

I bought a car with an extended warranty that is still valid. I took my car in for a service this morning since I see a warning light on the dashboard for tail light malfunctioning. This light comes on intermittently (some days they appear and some days they do not). I checked the tail light and they look fine to me so it does not appear to be a light bulb issue. Since the light bulb looks fine but this warning light still come on intermittently, it appears to be something wrong with the car’s tail light sensor.

The problem is that the service advisor is telling me that if the item that needs to be fixed (whatever it happens to be) is not covered by my extended warranty, I have to pay a diagnostic fee ($180?) and only way to tell is that they have to perform the diagnostics first. This is strange in that I thought the warranty covers for your technicians to perform the diagnostics in the first place free of charge. If I had this issue during my factory warranty period, will I be treated the same way? If so, the extended warranty is being misrepresented.

Does this sound right? Anyone with similar experience?

aeggroup

Is it Factory CPO car or just 3rd party extended warranty ? It sounds like 3rd party and for these that's the way it works. My dealer told me the same thing, but fortunately whatever they diagnosed was covered and I did not pay for that procedure.
If it's Audi CPO - I think diagnostics should be covered.

Audigf

I bought a used car from a dealer (CPO) and the original owner had purchased extended warranty that is still good. Is there a customer support channel I can contact to bring this complaint?

slamdunkpro

Got a good deal from them - $2,000 under my local DC area dealer

Dizenman

that’s very normal. There are exactly zero extended warranties on the market that pay for “trouble not found” visits. There are also exactly zero extended warranties on the market that will pay for diagnostics on a repair that comes back as not covered. When a vehicle is under the factory basic warranty, the manufacturer will pay a limited amount of trouble not found diagnostic time to the dealerships, mostly for customer satisfaction, but extended warranties will not. Some dealerships will choose to wave these fees for customers that purchased the vehicle and warranty at that dealership, but that is independently up to the dealership. Outside of that, you’re generally on the hook for diagnostics and teardown up until the point that the extended warranty pays for the repairs.

also pay attention to labor rate caps on these warranties. I’m in the Bay Area and labor rates here are approaching $250 an hour and up. There are warranties that use a national average as a labor rate cap, which is around $115. You’ll get stuck with the difference.