white90+hibredS4

my friend has painted wheels similar to the color i have. He went to get an alighment done and they put the computerized alignment system on each wheel like most cars. On the rear right they scratched about 1/2 on the lip of the rim. What should he do and how should he approach this. The rims are aftermarket wheels but not too expensive..what would u do if this was you.

thanks as always

Blake@NWAutoSalon

Actually I would bring it up to the manager and see what he was willing to do for your friend. Usually just making them aware of a problem will make them want to do what they can to fix it. But maybe if your friend painted his like you did yours, he could respray that small scratch to save his time having to deal with the shop.

white90+hibredS4

becuase the alignment guy got grease inside the car and was rough with the car on turns checking the alignment...basically he was pissed off in the first place and then wehn he saw the scratch, he blew up. is there any money that can be dealt or whatelse would they do.

Blake@NWAutoSalon

He is going to need to talk to the manager about all those problems then. See what he will do first.

CanonnV8

I put in a claim to get my wheels refinished due to Firestones aligment tool 3wks later $1200 check

white90+hibredS4

hmm but this damage was to only one wheel

CanonnV8

Then it'll be cheaper, they should do something for him, ie touch up...

9cab4

If your friend had work done on his car and the result was in this case maybe a honest mistake, but mistake what so ever, the shop needs to rectify whatever it takes to satisfy your friend within reason. Anytime I have an issue whether it is my fault or my company's fault I satisfy my customer. WHATEVER IT TAKES.......Tell your friend to stick to his guns!

Blake@NWAutoSalon

You would know with this whole situation and your cars rims...