Personal Experience w/ OEMPL.US (Negative 5 stars overall)
AudiWorld Member
Joined: Nov 2006
Posts: 314
Likes: 0
My assessment of "definitely not new" was based on win's description of the headlights.
For having dealt with the same kind of headlights in the past, win's description made it seem like the headlights were indeed used.
I was actually shocked to read that. If you're the same OEMPLUS that was selling OEM HID units on the vwvortex forums, I recall you had a solid reputation, which is why I was surprised to read win's comments.
I cannot judge on that particular transaction because i'm not involved and these things always show a little bias by both parties.
However, my conclusion is that for win to be so unhappy, there must've been something done wrong somewhere along.
Quick little tip : If the broken clips are referring to the mounting clips, taping a piece of styrofoam between the clip and the housing usually does the trick in avoiding that they break during shipping.
I was actually shocked to read that. If you're the same OEMPLUS that was selling OEM HID units on the vwvortex forums, I recall you had a solid reputation, which is why I was surprised to read win's comments.
I cannot judge on that particular transaction because i'm not involved and these things always show a little bias by both parties.
However, my conclusion is that for win to be so unhappy, there must've been something done wrong somewhere along.
Quick little tip : If the broken clips are referring to the mounting clips, taping a piece of styrofoam between the clip and the housing usually does the trick in avoiding that they break during shipping.
AudiWorld Member
Joined: Apr 2000
Posts: 131
Likes: 0
Thanks for the suggestion...
After breaking quite a few tabs in years past, we import all of our lights with either foam or rolled cardboard under the tabs to prevent exactly this situation.
The nice thing about the A5/S5 lights (to Audi's credit) is that the main tabs are hinged with adjusters built into them, so breaking one really takes some effort and creativity...
The nice thing about the A5/S5 lights (to Audi's credit) is that the main tabs are hinged with adjusters built into them, so breaking one really takes some effort and creativity...
Thread Starter
AudiWorld Member
Joined: Feb 2008
Posts: 191
Likes: 0
The picture serves what purpose?
1. I had my detailer clean up all the nicks at my own expense.
2. What happened to the clips?
3. The drippy clear coating is bothersome not from a functional standpt., it is aesthetics. I pay top dollar, I expect top product. How is it possible that my original headlamp units do not exhibit this same flaw then?
Bottomline is, my order was bungled. Refund has been bungled as far as I can tell, and if there weren't as many prior "incidents/issues" to my return, I would've just looked the other way. But now, looking at it all together, its just a clustered/compounded mountain of problems.
"Costs me money to refund it directly to my card."
Well, cost me money to clean up the defective parts ($400ish in all), how much could it be to charge it directly back to my card. Instead you chose to compromise customer satisfaction and do it by supposedly snail mail, with no form of tracking.
2. What happened to the clips?
3. The drippy clear coating is bothersome not from a functional standpt., it is aesthetics. I pay top dollar, I expect top product. How is it possible that my original headlamp units do not exhibit this same flaw then?
Bottomline is, my order was bungled. Refund has been bungled as far as I can tell, and if there weren't as many prior "incidents/issues" to my return, I would've just looked the other way. But now, looking at it all together, its just a clustered/compounded mountain of problems.
"Costs me money to refund it directly to my card."
Well, cost me money to clean up the defective parts ($400ish in all), how much could it be to charge it directly back to my card. Instead you chose to compromise customer satisfaction and do it by supposedly snail mail, with no form of tracking.
Thread Starter
AudiWorld Member
Joined: Feb 2008
Posts: 191
Likes: 0
And I do not appreciate you questioning the skillsets of Rector Porsche...
They have been stellar in all my past experiences with them and go the extra mile to do what's necessary, not what's convenient.
AudiWorld Super User
Joined: Jan 2001
Posts: 5,879
Likes: 4
From: United States of America
Finally - have you made purchases from either of those vendors?
I have ordered from madaudi.com quite a few times, but I continue to return because they have always taken care of me. I would recommend them to anyone in a heartbeat.
.
.
AudiWorld Member
Joined: Apr 2000
Posts: 131
Likes: 0
Not throwing stones at anyone here
Alwin,
I have no way to judge the skillset of the installer that you choose to work with your car and do not doubt that the technicians at Rector are top-notch. I am merely saying that these vehicles (like Porsches, Mercedes, etc.) are complex and that there can be a learning curve when working with a new or unfamiliar model.
It is a testament to the skills of your detailer that the lights look as good upon return as when they shipped. I only wish that we had photos of how they arrived to you, as this is what our UPS insurance is for. Regarding the discoloration of the back of the housing, I can only compare them to other lights we have received in the past. The included photo was only to show the quality of the items while they were in our possession and nothing more.
As mentioned, lets wait to see what happens with USPS tomorrow. If they don't deliver as planned, we will make alternate arrangements to ensure your satisfaction.
I have no way to judge the skillset of the installer that you choose to work with your car and do not doubt that the technicians at Rector are top-notch. I am merely saying that these vehicles (like Porsches, Mercedes, etc.) are complex and that there can be a learning curve when working with a new or unfamiliar model.
It is a testament to the skills of your detailer that the lights look as good upon return as when they shipped. I only wish that we had photos of how they arrived to you, as this is what our UPS insurance is for. Regarding the discoloration of the back of the housing, I can only compare them to other lights we have received in the past. The included photo was only to show the quality of the items while they were in our possession and nothing more.
As mentioned, lets wait to see what happens with USPS tomorrow. If they don't deliver as planned, we will make alternate arrangements to ensure your satisfaction.
AudiWorld Stories
Bringing Audi to Life for Audi Fans
Top 10 Most Expensive Audis Ever Sold on Bring-A-Trailer
Brett Foote
10 Audi Features & Options We Miss the Most!
Joe Kucinski
Audi Recreates Crazy-Looking Speed Record Breaker From 1935
Verdad Gallardo
Coachbuilder Recreates the 1995 Audi TTS Concept
Verdad Gallardo
Every Audi V10 Car Ranked!
Joe Kucinski
9 Audi Designs That Aged Like Fine Wine
Verdad Gallardo
2026 Audi Q5 Buyer's Guide (Every Model Explained)
Brett Foote
Ranking Every Current Audi 'S' Model From Worst to First!
Joe Kucinski
10 Best Audis That are FINALLY LEGAL to Import to the U.S.!
Joe Kucinski
AudiWorld Super User
Joined: Jan 2005
Posts: 2,626
Likes: 1
never said those were issues
i just stated that roswell told me over a month ago he was getting his headlights soon (2 weeks) and still hasnt gotten them... and he also got a damaged filler plate, which WAS taken care of immediately...
so thats a +1...
but i have an uncle in germany and the margin these places are making is insane... i dont care what they tell you...
so thats a +1...
but i have an uncle in germany and the margin these places are making is insane... i dont care what they tell you...