MH62

That part I got here: https://www.audiworld.com/forums/a4-.../#post25517450

I don't know where he got it from.

BostonS5sb

Setup my 6 month free trial of audi connect prime and plus. Seems to be working , my account profile shows green check marks as active , and i can see weather etc. However Google earth just says please wait while activating and never finishes. Am I missing something?

Nikon1

1) What year and model do you have

2) What revision of the MMI Media Driver is in your car?3) This linked document will help to explain the issues and your options Google Earth & Updates.

— John

BostonS5sb

1. 2018 S5 Sportback

2.Media Drivers version starts with CLU7_
Software Version says 0918.

Is this a really outdated verison of the system? I tried System Update and Online update (after activating free Audi Connect plus trial) and it just sits at downloading 1 of 2 and no progress

MRA5SB

That will only update the maps, you cant update system firmware OTA. And yes, there is at least a couple of firmware releases since 0918 (1178 and 1316?)

BostonS5sb

suspected it was just map.

So how do I access the main MMI update? I thought I had saw on here that I need to get it from myaudi website or app?

I am trying to setup myaudi and I am finding it a painful experience. They have really made it a mess of an experience. I was able to fairly easily sign up, setup my VIN and get logged in via the web, linked financing, saw vehicle service history, set preferred service dealer - cool.........However now I am trying to figure out this Key account users thing with 17 steps to get a user setup to see vehicle info? (ridiculous), the mobile app won't take my known good PW or reset PW and now says it is locked, meanwhile my audi website continues to let me login just fine. Audi chat says "wait 12 hours and try again". horrible.

Nikon1

MMI software update is done at your Audi Service Center. Depending on a number of factors, you may / may not be able to get the update. If you click on the link in Post 83 in this thread, it will show you the specific Audi years, models and MMI software revisions that MAY be able to be updated. Just know that you HAVE to have an active AudiConnectPRIME subscription to get this update done for free. I strongly suggest you read the entire TSB that the link opens up. It does look like your version of the MMI is able to handle the update provided you have an active AudiConnectPRIME account. However, only your Audi dealer can confirm this 100%.

— John

BostonS5sb

Thanks John.Fortunately I have a service scheduled and will get this looked at. CRAZY that you need an active audi connect subscription to get firmware updated on a factory warrantied vehicle. Also fortunately I have a 6 month trial I just started. Are they really getting 199 bucks for it? Wont pay anywhere close to that especially if Google earth or similar stops working in Dec. Just wanted to try it out because it sounds like a cool feature .

synergize

Indeed, Audi Connect is way over priced for what it is. The $199 you mention is for 6 months, it's a whooping $499 for 18 months.

Audi says: Connect PRIME® Featuring services such as Google Earth™⁷ and traffic information, PRIMEł can help you make well-informed decisions. My answer: So can WAZE in Apple CarPlay for a small amount of data.

Nikon1

My final suggestion is to tell your Service Advisor that you are talking about Audi TSB 2060681 / 1

Be Prepared!

— John