Originally Posted by kensw

Hi. I have the same problem with my 2022 Q5 but still can't activate key user even after receiving an email from Audi that my trial has started. It's very frustrating. It's great that you got yours to work!

Originally Posted by winstonc

Just received my 2021 Audi E-Tron to replace my S5. I have set myself as key user in car with no problem. I can login to the MyAudi app (IOS) and have key user shown there and I am receiving data from the car as expected. I can login to the MyAudi website, but I cannot login to Audi Connect when prompted in the car and just get “Your login was not successful. Please try again later”. The MyAudi app also show “The Audi connect infotainment service are not yet connected to the vehicle. Please enter your MyAudi email address and your password into the vehicle MMI”

If I try to use things like Google Satellite Maps or send a destination to the car from the MyAudi app I get a message saying my Subscriptions have expired.

I have tried multiple times to contact Audi Connect support, but after 3/4 hour on hold I gave up.

Does anyone have any ideas?

Thanks

David

Originally Posted by MrE-Tron22

Hi, I just purchased an Audi for the first time and it's an e-tron. I am having the same issue. Where can I find documentation on resetting the MMI?

Originally Posted by jencullen@yahoo.com

I am having the same issues with my 2020 A5. I had the trial subscription service & when that expired I purchased the premium service. All this started after that. I called Audi & they said something about recent updates to their servers & I have to take it to my dealer. I have that dealership appointment tomorrow am and am providing a list of the things that are not working so I dont have to go off of memory alone. One new thing that is happening is the Emergency SOS call button is not working & a loud alarm sounds inside the car with a message that the SOS call is malfunctioning.