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Quick update, I am getting alerts on my phone that my Audi charging plan is complete, so I can see that the technicians have installed the new cells. I thought this was great news. Unfortunately, the app is reporting 126 miles range at 100% and 96 miles at 89%. I fear I will be getting a call from the dealer tomorrow telling to not come in, as they will not buy it until it is fixed. Fingers crossed I am wrong. If I am still in possession of the e-tron tomorrow, I will be escalating to Krohn & Moss.
GOM typically recalibrates the more you drive it. If you have been getting low range, even with non-functioning cells that have now been replaced, I would think the system will not update until you drive it some more. That's conjecture on my part.
Quick update, I am getting alerts on my phone that my Audi charging plan is complete, so I can see that the technicians have installed the new cells. I thought this was great news. Unfortunately, the app is reporting 126 miles range at 100% and 96 miles at 89%. I fear I will be getting a call from the dealer tomorrow telling to not come in, as they will not buy it until it is fixed. Fingers crossed I am wrong. If I am still in possession of the e-tron tomorrow, I will be escalating to Krohn & Moss.
Guess O Meter might be confused. Real question is how many kWh can the battery take and deliver? And thus road miles, not GOM "miles". Good luck.
Finally got word that my car is fixed. Showing 222 miles of range at 98% charge on the app. Going to ask them to install the latest service campaign and get the extra 12 miles of range before I pick it up.
I've really missed my car, I'm very much looking forward to having it back.
After months and months the parts from Germany are in, but now I am waiting on a shop tool for the install. I contacted Audi customer experience and they are supposed to give me some goodwill compensation whenever this gets fixed.
Originally Posted by opotting
I am having the same issue. Took into dealer and they could not diagnose the issue. But it sounds like a bad cell. Charged to 100% and only have 71 mile range. Just happened two days ago. See attached. Not sure why the bar near the power meter is yellow. Dealer told me to bring it back when I can leave it for a week. Plus they say they have no loaners available. Sounds like from the posts that it could take longer.
I have a 2021 Prestige e-Tron. I just read through this chain and seems like we may have similar issues. What was the diagnosed issue by Audi and how did they fix?
thank you
sinclair
Originally Posted by Peachy3
Finally got word that my car is fixed. Showing 222 miles of range at 98% charge on the app. Going to ask them to install the latest service campaign and get the extra 12 miles of range before I pick it up.
I've really missed my car, I'm very much looking forward to having it back.
I have a 2021 Prestige e-Tron. I just read through this chain and seems like we may have similar issues. What was the diagnosed issue by Audi and how did they fix?
thank you
sinclair
It was a failed battery. They replaced it and it's been fine since then. It did take quite a while to get the parts. All covered under warranty though.
10-27-2021, 04:30 PM
