Yogi 4.2

<a href="https://forums.audiworld.com/a6/msgs/514302.phtml">Thread</a>

Misquoted times and prices, no accountability and as yet no attempt to make it right. Ugh. At least it's only a minor service....thank goodness I didn't get nailed for something major.

PS- was it unreasonable to expect them to live up to a fairly specific and detailed phone quote? I guess I would assume that if you can't make that quote, you don't give it out over the phone.

Boston Driver

that you will give them the opportunity to make it right, or they will not get very good ratings when Audi calls for feedback.

I think most of the dealers have slipped in quality of service, but it is not unique to Audi. My parents getting some very bad service from Toyota as well!

Yogi 4.2

...and when I went in to pick up the car they had already taken some $$$ off the bill. I ended up paying about $50 more than I was originally quoted, but somehow that feels a lot better than $150 more than the quote. Still....it says something about my expectations for service that I feel <b>lucky</b> to walk away after paying MORE than the price one of their employees had told me.

In most of the other luxury segments that I'm familiar with, there is a bit more customer service. In retrospect, I now think that every audi service manager should have some training in counseling....it's important to have a decent and agreeable bedside manner when dealing with people consistently getting bad news.

Regards,
Chris

tehA8PIMP

the guy has a site- Just say you were referred from car boards, F Chat, etc. He has 2 F360s, and is based in Watertown/Boston.<ul><li><a href="http://www.elitetime.com">http://www.elitetime.com</a</li></ul>

Yogi 4.2

Yeah, I've spoken with him before. He gets crazy $$$ for the Rolex watches that he has there, but I have to admit that he always seems to have the in demand models (Daytona, Green Sub etc...) Thanks for the hookup though!!

Regards,
Chris

A4AdMan

May consider going elsewhere for service after 50K warranty expires in 2K.

I don't want to elaborate in case someone from their trolls these boards.

Yogi 4.2

....and Derek (the service advisor I work with) seems like a good guy. Today was just a pisser of a way to start the day...I don't love feeling like I just have to eat someone else's mistake, or live without the now overdue service while I scramble to find another shop to do it. That, and the fact that I can walk home from Clair, makes it hard for me to go elsewhere.

PS- were you talking about the wheel thing?

A4AdMan

Yes... it took them 10 days to mount 2 tires correctly.