Bad dealer experience
05-14-2017, 08:45 AM
#31
I know I have seen at least another online review by someone that claimed he was tossed out. I have a colleague at work that tells me she goes to Rochester for oil changes because she can't stand the local dealer (it was her advice that pushed me to Rochester).
If I were to guess-and it is just a wild guess-I just don't look the part. I am 39, but I look younger. I am a college professor and I dress casually. I guess my profession plays against me, as most college professors don't earn "much." So I suspect there might have been genuine concern on his part as to whether I could afford the car. The fact that I drove in with a Ford probably didn't help dispel his concerns.
I am not trying to justify his behavior. But that's the only semi-rational explanation I could come up with.
If I were to guess-and it is just a wild guess-I just don't look the part. I am 39, but I look younger. I am a college professor and I dress casually. I guess my profession plays against me, as most college professors don't earn "much." So I suspect there might have been genuine concern on his part as to whether I could afford the car. The fact that I drove in with a Ford probably didn't help dispel his concerns.
I am not trying to justify his behavior. But that's the only semi-rational explanation I could come up with.
05-14-2017, 03:56 PM
#32
AudiWorld Super User
05-17-2017, 03:17 AM
#33
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I too had terrible customer service from three Audi dealerships in Maryland, Silver Springs, Frederick and Rockville. The sales guys in the first two dealerships did not even bother to show up for appointments that I made with them. The guy at the third dealership was working with another customer when I went in for our appointment time and basically did not spend more than 5 min with me during the 90 min that I waited for him in the dealership. He promised to call back but never did. I get the feeling that Audi's in general, and Q7's in particular, must be selling themselves and that is why the local guys have no interest in customer service.
I talked to SYMAWD over the phone and he was so refreshingly different than my local guys that I decided to drive 2.5 hours to Cherry Hill, NJ and ordered a Q7 from him. He is fantastic. If you are anywhere within driving distance of NJ, give him a call and talk to him. You will not be disappointed.
CarSwami
I talked to SYMAWD over the phone and he was so refreshingly different than my local guys that I decided to drive 2.5 hours to Cherry Hill, NJ and ordered a Q7 from him. He is fantastic. If you are anywhere within driving distance of NJ, give him a call and talk to him. You will not be disappointed.
CarSwami
05-17-2017, 06:10 AM
#35
AudiWorld Super User
I too had terrible customer service from three Audi dealerships in Maryland, Silver Springs, Frederick and Rockville. The sales guys in the first two dealerships did not even bother to show up for appointments that I made with them. The guy at the third dealership was working with another customer when I went in for our appointment time and basically did not spend more than 5 min with me during the 90 min that I waited for him in the dealership. He promised to call back but never did. I get the feeling that Audi's in general, and Q7's in particular, must be selling themselves and that is why the local guys have no interest in customer service.
CarSwami
CarSwami
05-17-2017, 06:47 AM
#36
AudiWorld Senior Member
Leave a bad review in DealerRater and Google. People do check these reviews and the dealers are sensitive to bad reviews. Bad behavior should not be ignored and leaving a bad review is your best revenge.
05-17-2017, 07:22 AM
#37
AudiWorld Member
I too had terrible customer service from three Audi dealerships in Maryland, Silver Springs, Frederick and Rockville. The sales guys in the first two dealerships did not even bother to show up for appointments that I made with them. The guy at the third dealership was working with another customer when I went in for our appointment time and basically did not spend more than 5 min with me during the 90 min that I waited for him in the dealership. He promised to call back but never did. I get the feeling that Audi's in general, and Q7's in particular, must be selling themselves and that is why the local guys have no interest in customer service.
I talked to SYMAWD over the phone and he was so refreshingly different than my local guys that I decided to drive 2.5 hours to Cherry Hill, NJ and ordered a Q7 from him. He is fantastic. If you are anywhere within driving distance of NJ, give him a call and talk to him. You will not be disappointed.
CarSwami
I talked to SYMAWD over the phone and he was so refreshingly different than my local guys that I decided to drive 2.5 hours to Cherry Hill, NJ and ordered a Q7 from him. He is fantastic. If you are anywhere within driving distance of NJ, give him a call and talk to him. You will not be disappointed.
CarSwami
05-17-2017, 11:35 AM
#38
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You made a large purchasing decision based on the the sales person's attitude? That sounds pretty stupid to me. That's like choosing one condo vs another because you didn't like the homeless person that happened to be sitting out by the condo the day that you checked it out. I hope you don't regret your purchasing decision.
05-17-2017, 11:39 AM
#39
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You made a large purchasing decision based on the the sales person's attitude? That sounds pretty stupid to me. That's like choosing one condo vs another because you didn't like the homeless person that happened to be sitting out by the condo the day that you checked it out. I hope you don't regret your purchasing decision.
05-17-2017, 11:41 AM
#40
AudiWorld Senior Member
You made a large purchasing decision based on the the sales person's attitude? That sounds pretty stupid to me. That's like choosing one condo vs another because you didn't like the homeless person that happened to be sitting out by the condo the day that you checked it out. I hope you don't regret your purchasing decision.