S4 (B8 Platform) Discussion Discussion forum for the B8 Audi S4 produced from 2009-2016

S-Tronic Transmission Malfunction WTF? My story (long)

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Old Jun 10, 2011 | 02:09 PM
  #21  
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This happened to me when my car had 14k on it. The dealer was able to change out the Mechatronic, it took a 2 or 3 days. The car drove differently (acceleration was a little slow and shifts were real smooth) when I got it back, but returned to what I was used to after a few days. It will take time for the transmission to adapt to your driving style.

I haven't had any problems since then. Knock, Knock, Knock...
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Old Jun 13, 2011 | 05:49 AM
  #22  
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Originally Posted by NWS4Guy
Depends Saki - one of the last guys to get a new mechatronic unit got hardware rev 1.1 - and the software rev was totally different for his 1.1 hardware compared to the 1.0 hardware. The Dealer said this was due to the hardware being totally changed, and having different software driving it. Stands at least a chance that this could have LC code on it
interesting

over the weekend I was talking to Jason Harbinson from JHM and he was saying when Audi replaced an engine on a b6/7 S4 for example, they used the most up to date everything, including ECU etc. So yeah, looks like he may indeed get an updated transmission. I just figured they'd keep him with the 2010 stuff.

Guess we'll see.
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Old Jun 17, 2011 | 11:24 AM
  #23  
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Default No S-Tronic transmissions available in Ingolstadt?

Jeepers. The Audi service tech called me and told me that they have *no* extras S4 S-Tronic transmissions available in Ingolstadt so they have to "pull one off the line" and it will take an extra week to get the transmission back to the states. Does that make sense to you guys?

Last edited by drrick89; Jun 17, 2011 at 11:27 AM.
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Old Jun 17, 2011 | 11:30 AM
  #24  
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Originally Posted by drrick89
Jeepers. The Audi service tech called me and told me that they have *no* extras S4 S-Tronic transmissions available in Ingolstadt so they have to "pull one off the line" and it will take an extra week to get the transmission back to the states. Does that make sense to you guys?
DrRick- That's the same sort of BS I got for my IC when they had no parts in the US or Germany. In my case, I had to wait for them to build some new parts. Your case must be "red tagged" to pull one off the line.

Bruce
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Old Jun 17, 2011 | 08:49 PM
  #25  
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Originally Posted by rktskicar
DrRick- That's the same sort of BS I got for my IC when they had no parts in the US or Germany. In my case, I had to wait for them to build some new parts. Your case must be "red tagged" to pull one off the line.

Bruce
Oh my gosh! So is getting your case "red tagged" a good thing or not? Please remind me what an IC is, Bruce...
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Old Jun 17, 2011 | 09:24 PM
  #26  
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Originally Posted by drrick89
Oh my gosh! So is getting your case "red tagged" a good thing or not? Please remind me what an IC is, Bruce...
DrRick- an IC is a intercooler, part of the cooling system for the supercharger, located in the supercharger housing. Red tagged is "good" as it means you have an elevated priority to get your problem fixed quick.

Bruce
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Old Jun 18, 2011 | 09:14 AM
  #27  
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Originally Posted by rktskicar
DrRick- an IC is a intercooler, part of the cooling system for the supercharger, located in the supercharger housing. Red tagged is "good" as it means you have an elevated priority to get your problem fixed quick.

Bruce
Well, that *is* good news! The other good news is that my dealer, Roger Beasley Audi of Austin, TX, just put me in to a newer 2011 Q5 2.0T loaner with a full tank of gas - so I was able to trade in the peppy, but option lacking 2010 A3 2.0T I'd been driving for the past week.

The Q5 has cool 18" wheels, an upgraded interior, the full MMI I'm used to, NAV+, cell phone Bluetooth, the Bang & Olufsen/Sattelite sound system, push/pull button parking brake, and the back-up camera.

I'm still missing about a 100 hp, the rear differential, my 19" Trispokes, keyless entry, and push button start, but this *is* an improvement! Yeah!

Last edited by drrick89; Jun 18, 2011 at 09:19 AM.
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Old Jul 8, 2011 | 01:37 PM
  #28  
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Default The latest S-Tronic info from Ingolstadt?

You are *not* going to believe this.

As I think I posted last week, Audi @ Ingolstadt sent a message to my north Austin Audi dealership indicating they would be sending a new S-Tronic tranny to them at the end of the week - which would be today; over a month after I brought my S4 in with a malfunctioning tranny.

The dealership did indeed get something from Ingolstadt today. But, it wasn't a new tranny. It was an e-mail that *no one* @ the dealership could understand. It mentioned something about a part being obsolete, but that's all they could understand. There was no date when the tranny would be shipped. No explanation about the hold up. Nada.

I then called Audi of America to complain (again). The person on my case there, Katherine, was not available. So I talked to Michael. He agreed with me that my situation was ridiculous, said he would meet up with her next week, get in touch with my dealership, get a copy of the undecipherable e-mail, and pass on my request that I be reimbursed an additional car payment as it's doubtful I'll get my car back for - at least - another couple weeks! He agreed that it's awful that a 20 year owner of Audis would be treated so and promised to get back to me by Tuesday. I dunno, we'll see....

This is starting to really **** me off. While I can't really fault my dealership or Audi of America, Ingolstadt is really dropping the ball here. This sucks. The worst part is, I'm not sure there is anything I can do about it!

Last edited by drrick89; Jul 8, 2011 at 01:45 PM.
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Old Jul 8, 2011 | 01:45 PM
  #29  
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Originally Posted by drrick89
You are *not* going to believe this.

As I think I posted last week, Audi @ Ingolstadt sent a message to my north Austin Audi dealership indicating they would be sending a new S-Tronic tranny to them at the end of the week - which would be today; over a month after I brought my S4 in with a malfunctioning tranny.

The dealership did indeed get something from Ingolstadt today. But, it wasn't a new tranny. It was an e-mail that *no one* @ the dealership could understand. It mentioned something about a part being obsolete, but that's all they could understand. There was no date when the tranny would be shipped. No explanation about the hold up. Nada.

I then called Audi of America to complain (again). The person on my case there, Katherine, was not available. So I talked to Michael. He agreed with me that my situation was ridiculous, said he would meet up with her next week, get into touch with my dealership, get a copy of the undecipherable e-mail, and pass on my request that I be reimbursed an additional car payment as it's doubtful I'll get my car back for - at least - another couple weeks! He agreed that it's awful that a 20 year owner of Audis would be treated so and promised to get back to me by Tuesday. I dunno, we'll see....

This is starting to really **** me off. While I can't really fault my dealership or Audi of America, Ingolstadt is really dropping the ball here. This sucks. The worst part is, I'm not sure there is anything I can do about it!
DrRick-

"undecipherable e-mail" does not sound good. when you figure out what the email says, pass the info along. you must be getting pretty hacked by now. best of luck.

Bruce
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Old Jul 8, 2011 | 01:49 PM
  #30  
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Originally Posted by rktskicar
DrRick-

"undecipherable e-mail" does not sound good. when you figure out what the email says, pass the info along. you must be getting pretty hacked by now. best of luck.

Bruce
Agreed. I'll pass along with they tell me early next week. Thank you, Bruce, and the rest of you guys for all your support. It's meant a lot to me!
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