G0D

i just got my 10k service done and i brought a case(6 quarts) of mobile 1 synthetic to be used. well, when i got my car back, i didnt get the 2 unused bottles and the invoice says "5.0 12122 10w/30 cas-oil". im assuming this is castrol motor oil and not the motor oil i asked to have put in, is there a way i can check to see if they used what i asked them too? is there a difference in color between the 2?

wmdunn

four quarts. I personally would raise a big stink with the service dept or even the general manager. No excuse for this.

G0D

it kinda irks me if they took the case out of the car and put in the dino oil. i mean the case was on the floor of the passanger side, i cant believe they would have missed it...

lauk0dg

yet I specifically told the service manager to use my Mobil 1 and he put that down on the service order. Well it came back as "DONE" under that special order and guess what I found in the trunk.....all my Mobil 1 untouched. Service manager was very apologetic and said dunno what went wrong, however promised me when I am free I can take it back and they can do it again for me in 20 minutes (basically tell a tech to drop out everything he was doing and do mine first).

I ended up going back and they changed it back to my Mobil 1 0W30 and a new oil filter.