tcq

IGNITION COIL (coilpack) FAILURE SURVEY:

Just copy this survey, paste it into a new message box, and then,
place your cursor into each appropriate field and type in your response.

For instance, if this is your 2nd coil failure, your response to (5) might look like this:
.................................................. .................................................. .................................................. ..................
EXAMPLE: (5) 1st __ B ___ 2nd __ C ___ 3rd _____ 4th _____ WEATHER ... Was the weather:

A ... Hot
B ... Mild
C ... Cold - Above Freezing
D ... Cold - Below Freezing
5a .. Do you have any other comments regarding the weather (snow, rain, sleet, etc):

_____2nd failure on a miserable day - Raining Hard - 39 degrees - Remote road - Out of cell phone range _____
.................................................. .................................................. .................................................. ................

SURVEY:

(1) CAR ... Describe your car:

Make __Audi__

Model ___A4___

Year _____2002__

Engine type ___1.8T____

Auto/Manual _____Manual__

FWD/AWD ___AWD____


(2) ___B__ NUMBER OF FAILURES ... Is this survey for your:

A ... 1st. Coil failure

B ... 2nd. Coil failure

C ... 3rd. Coil failure

D ... 4th. Coil failure


SYMPTOMS ... Check all symptoms that occurred for each failure:

A ... 1st_____2nd_____3rd_____4th_____Shaking

B ... 1st__x___2nd_____3rd_____4th_____ Vibration

C ... 1st_____2nd___x__3rd_____4th_____Rough Idle

D ... 1st__x___2nd___x__3rd_____4th_____Flashing Engine Warning Light

E ... 1st_____2nd_____3rd_____4th_____Steady Engine Warning Light

F ... 1st_____2nd_____3rd_____4th_____Minor loss of power while driving

G ... 1st_____2nd__x___3rd_____4th_____Moderate loss of power whild driving

H ... 1st___x__2nd_____3rd_____4th_____Major loss of power while driving

I ... 1st_____2nd_____3rd_____4th_____Total loss of power while driving

J ... 1st_____2nd_____3rd_____4th_____Could not keep the engine running

K ... 1st_____2nd_____3rd_____4th_____Didn't try to drive it

3a .. Do you have any other comments regarding the symptoms you experienced:

_______________________________


(4) 1st __C___ 2nd ___B__ 3rd _____ 4th _____ WHEN FIRST NOTICED ... Did you first notice the problem:

A ... Upon starting your car

B ... After starting your car but before driving away

C ... Within 5 minutes of starting your car and driving away

D ... On the road - Inconvenience but not hazardous

E ... On the road - Hazardous situation - Traffic

F ... On the road - Hazardous situation - Weather

G ... On the road - Hazardous situation - Bad place to be stranded

4a .. Do you have any additional comments regarding the above:

_______________________________


(5) 1st __C___ 2nd __D___ 3rd _____ 4th _____ WEATHER ... Was the weather:

A ... Hot (85 degrees or higher)

B ... Mild (between 50 and 85 degrees)

C ... Cold - Above Freezing (between 32 and 50 degrees)

D ... Cold - Below Freezing (below 32 degrees)

5a .. Do you have any other comments regarding the weather (snow, rain, sleet, etc):

________________________________


(6) 1st ___F__ 2nd ___A__ 3rd _____ 4th _____ AFTER THE FAILURE OCCURRED ... Once you noticed this problem
with your car what did you do:

A ... Turned off the ignition ... Had it flatbedded to the dealer

B ... Pulled to the side of the road ... had it flatbedded to the dealer

C ... Drove to a safe parking spot ... Had it flatbedded to the dealer

D ... Drove until you felt you were a traffic hazard and concerned for your safety ... Have it flatbedded to the dealer

E ... Drove until additional symptoms made you too concerned to drive further ... Had it flatbedded to the dealer

F ... Drove home ... Had it flatbedded to the dealer

G ... Drove directly to the dealer

6a .. Any other comments regarding the above:

_______________________________________


(7) __C (First) B (Second)___ DRIVING STYLE ... Is your driving style typically:

A ... Gentle

B ... Moderate

C ... Moderate and sometimes aggressive

D ... Aggressive and sometimes moderate

E ... Aggressive


(8) 1st __F___ 2nd __B___ 3rd _____ 4th _____ DEALER RESPONSES ... What did your dealer tell you when the car was brought in:

A .. Car ready .. Or ... Will be ready within one day.

B ... Parts are on order. One week estimate.

C ... Parts are on order. Two week estimate.

D ... Parts are on order. Three week estimate.

E ... Parts are on order. Estimate more than 3 weeks.

F ... Parts are on order. No idea of when they'll be in.

J ... Comments _________________________


(9) 1st __A___ 2nd __C___ 3rd _____ 4th _____ COIL REPLACEMENT ... Did the dealer replace
your coil(s) with the latest revision coil (Part # 06B-905-115-J for 1.8T -or- 06C-905-115-E for 3.0):

A ... Yes

B ... No

C ... Don't know


(10) 1st __B___ 2nd _____ 3rd _____ 4th _____ 'ALL' COIL REPLACEMENT ... Did the dealer replace 'all' your coils?

A ... Yes

B ... No

C ... Don't know


(11) - LOCATION ... Geographically, where did the failure occur (Closest major city and State or Province):

1st ___________Boston, MA_________________________

2nd _______________________________________

3rd _______________________________________

4th _______________________________________


(12) - MILEAGE ... What was the mileage on your car when your coil failure occurred.

1st ____________4270_________________________

2nd ____________4540___________________________

3rd _______________________________________

4th _______________________________________


(13) - WHEN ... In what 'month' and 'year' did this failure occur:

1st ______________Jan 2003_________________________

2nd ______________Jan 2003______________________

3rd _______________________________________

4th _______________________________________


(14) - CAR BUILD DATE ... When was your car built (month/year) ... (Look inside your driver door pillar for build date).
Write the date or write in your purchase date with an asterisk.

_____________03/02____________________________


(15) 1st __B___ 2nd __B___ 3rd _____ 4th _____ DISRUPTION ... How serious was the effect of this problem on your planned activities ...

A ... Negligable .. Comments __________________________

B ... Minor .. Comments ______________________________

C ... Significant .. Comments __________________________

D ... Major .. Comments ______________________________


(16) 1st _____ 2nd _____ 3rd _____ 4th _____INDICATORS ... In days prior to your coil failure, did your car provide any hints that car trouble was brewing such as:

A ... Change in the way the car idles

B ... Recent change in the way the car starts

C ... Poorer than normal gas mileage

D ... Other _________________________________________


(17) 1st ___A__ 2nd ___A__ 3rd _____ 4th _____FAILED COIL ... If you know for certain the part number or the revision of the coil(s) that failed, please note it here: (If you get a chance, please ask. There are rumors of failures of the latest rev coils. We need substantiation).

A ... 1.8t Part # 06B-905-115-H (Rev H)

B ... 1.8T Part # 06B-905-115-J (Rev J)

C ... 3.0 Part # 06C-905-115-D (Rev D)

D ... 3.0 Part # 06C-905-115-E (Rev D)

E ... Other ______________________

F ... Don't know for sure


(18) __B___ NUMBER OF SURVEYS SUBMITTED ... Please indicate the number of 'Failed Coilpack' surveys or questionnaires you've filled out for us:

A ... One

B ... Two

C ... Three

D ... Four


(19) - VENTING AND CUSSING ... Add any comments below that you'd like to share:

__This is ridiculous. I gave appropriate feedback to advocate. Just the obvious stuff - the car's unsafe, Audi's response is terrible, Audi needs to let drivers know about the problem, I don't want to hear that there's no recall, etc. She just listened and apologized. I'd hate to have her job.
You can do even more by using the following:

Here's the AudiTalk email address:

auditalk@audi.com

Here's the NHTSA link:

* http://www.nhtsa.dot.gov/cars/problems/ivoq/default.htm

PlacitasNM (aka Ken)

Got it ... Logged it ... Thanks a lot for the survey tcq!

tcq

I get the Globe delivered but didn't notice yesterday's article. And then my second one went this morning. At least the Raiders lost.