Mirror Problem
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New Member
Joined: Apr 2000
Posts: 81
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Mirror Problem
So I asked the dealer to fix my right mirror problem. I know it will move back after 9mph. However it never go back to the originally stored position. Dealer say cannot replicate problem and never heard of this before. It happens most or the time. Any of you guys out there seen this before.
I did not stick around with the dealer to demonstrate as I need to run after the 15k service. I also found out that they don't fix rattlling problem after 6 months....
Thanks.
I did not stick around with the dealer to demonstrate as I need to run after the 15k service. I also found out that they don't fix rattlling problem after 6 months....
Thanks.
AudiWorld Member
Joined: Feb 2001
Posts: 292
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fix for mirror
I refused to accept the dealer's answer of "we can't replicate" so I finally managed to demonstrate it to them. They said they had one other customer with the same problem. An engineer flew from Germany to look at the two cars, and this is what he concluded:
There's a tolerance that the mirror has when it decides to return the mirror to its correct position. These tolerances can build up over time to move the mirror eventually into the totally wrong position (or hardly move it at all). He set the tolerance in my mirror motors to zero, and so far I haven't seen the problem return.
It's BS that the customer is treated as a liar until they can demonstrate a problem to the dealer tech. I understand that's Audi's policy (and not the dealer) but it's a horrendous experience for the customer.
There's a tolerance that the mirror has when it decides to return the mirror to its correct position. These tolerances can build up over time to move the mirror eventually into the totally wrong position (or hardly move it at all). He set the tolerance in my mirror motors to zero, and so far I haven't seen the problem return.
It's BS that the customer is treated as a liar until they can demonstrate a problem to the dealer tech. I understand that's Audi's policy (and not the dealer) but it's a horrendous experience for the customer.
Audiworld Junior Member
Joined: Sep 2000
Posts: 52
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Re: Mirror Problem
I had some problems with my right mirror where it would not stay in the same position as well as not returning to the stored position after dipping down when in reverse gear. The dealer just went ahead and replaced the mirror and its working fine now.
On the rattle issue - I have had my dealer fix rattle issues 3-4 years later free of charge as long as the car is under warranty and never said no.... never heard them say they can't because 6 months are over. Sounds like you need a new dealer ;-)
On the rattle issue - I have had my dealer fix rattle issues 3-4 years later free of charge as long as the car is under warranty and never said no.... never heard them say they can't because 6 months are over. Sounds like you need a new dealer ;-)
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