Joined: Jan 2019

Posts: 2

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Presented my 2015 A7 with 23000 miles to local main dealer for final service on the service plan. Was informed upon collection that a noise had been found coming from the rear of the engine. This I was informed indicated a serious problem involving the timing chain. I could not hear this sound myself. The work to rectify this amounted to 35 yes 35 labour hours plus parts plus vat. Somewhere in the region of £5000. The vehicle is some six months out of warrantee and being a prestige Audi I felt I really didn’t require an extended warranty at this point. I was informed that the dealership had come across other A7s with the same issue and that there had been a change to some parts fitted to recent vehicles to avoid this problem. I was told there was a possibility’s that Audi UK would foot the bill. In the event it transpired that they would meet the parts element and that the dealer would meet some more and but I still would be required to pay £2100 inclusive of vat. I managed to negotiate this down to £1500. My question is should I challenge this further. Is it really credible that a three year old A7 with such low mileage and serviced by main dealers would develop such a serious engine fault. If this has been a general issue with A7 surely there should have been a recall? It is worth mentioning that I made a fuss about them not installing the available emissions upgrade upon presenting my vehicle for service. What should I do?Opinions please.

Joined: Aug 2011

Posts: 1,206

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From: Toronto, Canada

Joined: Jan 2019

Posts: 2

Likes: 0

thank you for your imput