Top view camera select and making it default
10-16-2018, 02:14 PM
#641
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Letter to Audi. Feel free to edit it since English is my third language.
To Whom It May Concern:
I am writing this letter to express my feeling towards Audi. I bought my 2018 Audi S5 in August of 2017 and ever since then I have been having software issue with 360 camera (top) view in the car. I like to use the top view camera when backing out but every time I select the feature it only works for a small duration and then it reverts back to default graphic. I thought I may be the only one having the issue but it seems like lots of Audi A5/S5 owners having the same problem. It also seems like this feature works great on some A5/S5 but doesn’t on most. I have paid for the feature that I cannot use which is unacceptable. I have nothing but respect and admiration for Audi and its pursuit for customer satisfaction but looks like Audi is not willing to address the problem that so many cars are having. Talking to dealership has been no help as they do not have any updates from Audi. I have attached a link to the AudiWorld forum thread that many owners are using to discuss this very issue. Many owners are genuinely upset at Audi! I am looking forward to hearing from you.
Thank You,
XXXXXXXX
123-456-7890
I am writing this letter to express my feeling towards Audi. I bought my 2018 Audi S5 in August of 2017 and ever since then I have been having software issue with 360 camera (top) view in the car. I like to use the top view camera when backing out but every time I select the feature it only works for a small duration and then it reverts back to default graphic. I thought I may be the only one having the issue but it seems like lots of Audi A5/S5 owners having the same problem. It also seems like this feature works great on some A5/S5 but doesn’t on most. I have paid for the feature that I cannot use which is unacceptable. I have nothing but respect and admiration for Audi and its pursuit for customer satisfaction but looks like Audi is not willing to address the problem that so many cars are having. Talking to dealership has been no help as they do not have any updates from Audi. I have attached a link to the AudiWorld forum thread that many owners are using to discuss this very issue. Many owners are genuinely upset at Audi! I am looking forward to hearing from you.
Thank You,
XXXXXXXX
123-456-7890
Last edited by Only_S5; 10-16-2018 at 02:19 PM.
10-16-2018, 02:48 PM
#642
Club AutoUnion
@Only_S5 — instead of “To Whom It May Concern” — I would address it to Audi’s President / CEO as well as the President of your countries branch of Audi. And, as I said in a previous post, if your country postal service offers a Certified with Return Receipt option on both of those letters. It provides a “chain of evidence” that your letter was delivered.
Other than that suggestion, I think your letter is professional, on and to the point.
— John
Other than that suggestion, I think your letter is professional, on and to the point.
— John
10-16-2018, 06:34 PM
#643
This is not just A5/S5, which is another reason I am dumbfounded as to why it hasn’t been resolved yet. It also affects A4/S4, Q7 and Q5 if I’m not mistaken. That’s A LOT of vehicles. I would add that fact to your letter. It is entirely possible VPs aren’t even aware of how wide spread this issue is, if they even know at all.
10-19-2018, 05:42 PM
#644
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This is not just A5/S5, which is another reason I am dumbfounded as to why it hasn’t been resolved yet. It also affects A4/S4, Q7 and Q5 if I’m not mistaken. That’s A LOT of vehicles. I would add that fact to your letter. It is entirely possible VPs aren’t even aware of how wide spread this issue is, if they even know at all.
I've emailed everyone on this list multiple times. The first time back in July, someone reached back out to provide the same line as we hear today...working on it. I spoke with my local dealership this week and a team lead at audi customer service...same story. Working on it. It's really tough to watch a brand be unable to solve this problem in over 12 months, or however long it's been now.
10-19-2018, 07:56 PM
#645
AudiWorld Senior Member
I suspect what makes this issue hard to solve is how traditional auto companies like Audi build their cars, software and hardware. They have multiple suppliers and the code that's causing this issue might not even be Audi's own code. Or maybe when they try to fix the code, it breaks something else in another module from another company.
I have to say, this is one advantage that Tesla has over companies like Audi. Sadly, Tesla can't figure out how to make car panels fit together evenly.
I have to say, this is one advantage that Tesla has over companies like Audi. Sadly, Tesla can't figure out how to make car panels fit together evenly.
10-21-2018, 12:18 PM
#646
AudiWorld Senior Member
Tesla should subcontract the panel manufacture and assembly to Honda specially Honda Japan. I owned two Acuras (Integra and TSX) assembled in Japan both had perfect fit and finish. Even Acuras assembled in CA are not as perfect.
10-21-2018, 12:22 PM
#647
AudiWorld Senior Member
To: "scottlkeogh@audi.com" <scottlkeogh@audi.com>, "thiemo.rusch@audi.com" <thiemo.rusch@audi.com>, "jeri.ward@audi.com" <jeri.ward@audi.com>, "justin.goduto@audi.com" <justin.goduto@audi.com>, "pete.hamilton@audi.com" <pete.hamilton@audi.com>, "jamie.dennis@audi.com" <jamie.dennis@audi.com>, "peter.donnellan@audi.com" <peter.donnellan@audi.com>, "filip.brabec@audi.com" <filip.brabec@audi.com>, "matt.carpenter@audi.com" <matt.carpenter@audi.com>, "cian.obrien@audi.com" <cian.obrien@audi.com>
I've emailed everyone on this list multiple times. The first time back in July, someone reached back out to provide the same line as we hear today...working on it. I spoke with my local dealership this week and a team lead at audi customer service...same story. Working on it. It's really tough to watch a brand be unable to solve this problem in over 12 months, or however long it's been now.
I've emailed everyone on this list multiple times. The first time back in July, someone reached back out to provide the same line as we hear today...working on it. I spoke with my local dealership this week and a team lead at audi customer service...same story. Working on it. It's really tough to watch a brand be unable to solve this problem in over 12 months, or however long it's been now.
10-21-2018, 12:36 PM
#648
AudiWorld Member
Acura has the worst infotainment system of any luxury brand, though.
10-21-2018, 01:52 PM
#649
AudiWorld Senior Member
10-21-2018, 05:06 PM
#650
AudiWorld Member
The new 2019 Acura RDX infotainment has been updated and looks pretty good. https://www.youtube.com/watch?v=ScWOFtlLCyI