Originally Posted by rbreeze

^ Jonny - FYI - When I took delivery of my '18 Q5 in June 2017 I initially got the whole myAudi/Audi Connect thing in motion by using the dealer verification process.
After the dealer did their verification side of things I received the following email message from Audi:

--------------------------------------------------------------------------------------
Dear Mr. Breeze,
You have completed the verification process successfully. You have completed a key user agreement and can now make yourself the key user for your vehicles.
To become the key user for your vehicle, you must enter your myAudi user name and the vehicle code in the MMI. The code provides proof of ownership and enables the use of vehicle safety services.

1. Scratch to reveal the 10-digit vehicle code
You can find the vehicle code under an opaque security laminate on the key chain you received with your keys when your vehicle was delivered.

2. Enter the vehicle code with your myAudi username in the Multi Media Interface (MMI) next to the steering wheel under the menu option:
- Audi connect
- Audi connect User Management
- Key user
- Define key user

Have fun using myAudi
--------------------------------------------------------------------------------------

Hope the above is of some help. If you still experience problems I suggest you get with your sales guy at the dealership to get it sorted.
Good luck and congrats on getting your new 2019 Q5 Technik!

- Richard

Originally Posted by jeffrey r

Originally Posted by Wires

myAudi has to be the worst design and engineered system known to man. If you don't projectile swear and get frustrated trying to configure it, then you're doing it wrong. I honestly cannot believe that they would even launch it the way it currently is setup/configured. It takes 1 person 1 attempt to realize the thing is just screwed, isn't intuitive, and doesn't typically work the first time.
I totally agree with you and trust me I've said the same thing about this app and this setup

Couple tips:
1) Even though the car claims it fails to connect to server to add/remove key users, it probably still has (check the myAudi website to confirm).
2) I believe the 8-digit pin is for the infotainment (your 2019 should have that?). I'm assuming I have an infotainment system. What exactly is that?
My 2018 does not, yet the web portal keeps telling me my car isn't linked, and there is no way that I could ever complete this task (took a week of back and forth with the dealer, then to Audi Canada and then to Audi Germany). When I tried to enter it, it claims the server is unavailable since the functionality isn't applicable to my car.
3) Once you've logged in with your user/password, you no longer get any menu that allows you to enter a PIN. With the newly updated myAudi website, if you delete the key user from the car (the process you need to do to re-login in), the web portal will tell you that you need to contact your dealer to get a key user added again (another sighhhhh… moment). You don't need to, you can just log in through the MMI again to add the user back. I've done this a few times and it doesn't seem to change anything for my situation

Originally Posted by NavSQ

JonnyRotten, I'm using a iPhone and tried logging in using both the app generated PIN and user credentials as Peter John noted. Both worked but only after the local dealer nerd (in a good way) re-created and re-authorized my key user account and then called Audi to correct a configuration errors in my Audi Connect account. It took all of 30 minutes to correct and validate it was working. I think what happened was the Audi servers did not correctly provision my car until it was reset on their side - no amount of logon attempts was going to work until the car was recognized on the ATT network.

Originally Posted by Wires

I had issues trying to set it up in the garage (couldn't contact the server). Seemed to work better outside (which really makes no sense since it's cell based). Since you should have the infotainment package, it's worth getting setup. If you didn't get that package, less of a concern since it's not really that useful.