thebishman

After a couple of weeks I have now been able to contact the car; set the climate control remotely, etc. over the last 48hours or so.

I would go to your myaudi account and log out and back in, then log out of the app on your phone and then log in. Hopefully you should then be fine.

Bish

valenimi

ok, I have tried:

1. Log out from MyAudi on car. Unpaired the car and MyAudi account. Logged out from app and after that reinstalled everything and no go.
2. tried to do everything like #1 but not unpaired the car. -> no go.
3. tried to change password at MyAudi website. Then do #1. -> no go
4. tried #1 but in the installing phase at first logged in MyAudi and then paired the car with 10 digit code. -> no go.
5. tried to complain about it every web forum I can find. -> some help 😊

anemeth

This is from the German e-tron forum, posted today:

"Answer from Connect customer service:
“We would like to inform you that the master data will be adjusted on Tuesday, June 29th, 2021.
You will be asked on Wednesday, June 30th, 2021 to carry out the desired process again. ""

We will see...., the German user could not create and add user to the MMI.

aj84

Hi all,
Is this specifically an e-tron thing only?

Reason I ask is my e-tron has gone into the dealership to get some warranty items sorted and as a result, have been in a brand new A8.
I have had the same issues as most of you in regards to the e-tron not being reachable.

Today I paired the A8 to my audi + key user bits.
To my surprise, it not only refreshed on the App (for the A8) but continues to refresh. In comparison, the E-tron was last reached on the 24th June.

To make it easier, I added a widget on my phone for both cars and hit refresh on both - A8 refreshes, E-tron comes back saying it could not be reached.

I would be surprised if this is limited to E-trons only so curious to see what you all are seeing

JNealCox

So I guess the one positive out of this is that I don't need to bother to try to log in until Wednesday. "Carry out the desired process again?"....a bit of Deutschlish....am I right to assume that means trying to log into MyAudi on the MMI? Does anyone else have a different "desired process"?

anemeth

It is a German forum, translated to English by Google .

valenimi

ok, it's Wednesday and still it's not working...

anemeth

Yeah, looks like this was the usual Audi bull****.

MyAudi, this morning, did came with this error message first: "Vehicle position could not be updated". And of course the aircon could not be started ("Vehicle cannot be reached").

I am realy speechless, although I have some swear words for those bunch of idiots...

valenimi

Just contacted to Audi Germany.

There is going to be service break on Audi connect application tomorrow, which is going to fix this problem. *fingers crossed*

thebishman

I have been able to contact the car every day for at least a week now.